Home > LiveAgent > Feature Suggestions > Add a way to click on a current visitor and begin a chat with them.

Add a way to click on a current visitor and begin a chat with them.

May 14, 2012
Nicole Edwards wrote
This is the best chat software, by far, however, one of your main competitors has a feature where agents can actively click on site visitors and begin chats with them. Is this possible within the system at all - or something you could maybe add in?
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4 Answers
May 14, 2012
Andrej Harsani agent wrote
Currently it is possible to start pro-active chat invitations by automatic rules.

We plan to add this feature to allow agent to choose site visitor and send him pro-active chat invitation. Anyway

this is useful only if there are few site visitors (up to 10 - max.20)
Jun 14, 2012
Andrej Harsani agent wrote
Jun 18, 2012
Andrej Harsani agent wrote
implementation started
Jun 30, 2012
Andrej Harsani agent wrote
finished and released
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