Home > LiveAgent > Forum

Forum

yesterday 18:13 (6 hours ago)
Source code license
Do you provide source code license ?We would like to customize ourself some feature.
1
yesterday 18:13 (6 hours ago)
campaign set up
I am trying to set up a new campaign. I want to track the sign up of resellers via our affilaites. The sign up page on our site is http://mymobweb.com/index.php/Affiliates/. Is track as simple as addi...
1
yesterday 17:14 (7 hours ago)
Can we connect with XMPP/Jabber, like Pidgin?
Can we connect with XMPP/Jabber, like with the Pidgin client, or through the Messenger included in Windows 8?
not commented yet
Jul 21 (26 hours ago)
Can the ranking link at the bottom of a support email have a custom text?
It only shows up as a plain link with no description - people would hardly know what it is used for. We would like to tell users they can click on it to rank the agent. Is there any way this can be d...
2
Jul 21 (42 hours ago)
The two other agents on our system don't appear to have auto refreshing sometimes?
We have LiveAgent and we have 1 admin plus 2 agents. The other two are saying that when on the home tab, the visitors don't appear to be auto refreshed - is there a problem?
3
Jul 20 (2 days ago)
Agent can Delete?
Looks like an agent can easily delete knowledgebase items etc as well as tickets.Surely not right?
1
Jul 20 (2 days ago)
tickets do not show up in "My tickets"
some tickets, e.g.http://support.qualityunit.com/ticket_9qU4J00zyRbxK1x8do not show up in my ticket history
1
Jul 20 (2 days ago)
Does the Search only work against the Keywords entered?
Surely it should also parse through the title/body of the content and return answers based on match?
3
Jul 20 (2 days ago)
I would like to have some way to put custom images in different contents of the site to chat when you are online or offline?
A figure for when the agent is online chat and one for when the agent is offline.
1
Jul 19 (3 days ago)
What to do with "jobs.php.x" files in server root
my server root gets filles with thousands of "jobs.php.123" files - is there a way to remove them automatically?
1
Jul 19 (3 days ago)
Knowledge Base
is there a way to get the internal knowledge base categories/articles shown on the knowledge base website if logged in there with agent account or is it just from agent panel accessible?
2
Jul 19 (3 days ago)
ListBox in contact button form - HelpDesk solution
Hi,I'm having pretty slow load speeds on the list of options for a listbox in one of my forms. In fact, on Chrome, it never loads and some random options come up (surprisingly from a product I worked ...
1
Jul 19 (3 days ago)
How do I set up taskbar notification of new chats
How do I set up taskbar notification and/or management of chats? Also, how do I set up available/unavailable switching?
1
Jul 19 (3 days ago)
How can add live chat to a particular div
I'm using wordpress 3.2.. I need to show the live chat on a particular div.. Can i show this on a particular div?
1
Jul 16 (6 days ago)
How do you add fields
How do you add fields to the liveagent console panel on the far right-hand side where there is currently "Name" and "Email" fields?
6
Jul 16 (6 days ago)
Canned Messages
I spent a long time typing this out and then your application session expired - I've screen shot my message and attached it as I can't be bothered typing it again. I suggest you work on increasing the...
1
Jul 16 (6 days ago)
Enable https
I want all of my chats to be in an https window, even if initiated from an http page. Checked your kb and no answers. Could you assist please?
1
Jul 16 (6 days ago)
Agent ending chat
When an agent ends a chat then it shuts the visitor chat window down immediately. Surely this should remain open but just the chat element finish so that the visitor can rate the agent's performance?
1
Jul 16 (6 days ago)
AutoPause - info on how new feature works
Can we get more info on its use. How long inactivity? Inactivity on your page, or on whole computer. Agent might be working on other things, and the LA desk has lost focus, will that cause Autopause?
2
Jul 14 (8 days ago)
Logged In User Restriction
We want to restrict access to the main page shown at http://support.qualityunit.com/ to logged in users only, so it pops up the login form (like if a non logged in user clicks on "My tickets"...
5
Jul 12 (10 days ago)
Suggestion and Call buttons don't show in our webpage
Hello,I have configurated the buttons "Suggestions" and "Call" in our webpage: http://www.brickcontrol.comThe webpage don't show this buttons.What can I do?Thanks
1
Jul 11 (11 days ago)
How and where do you customize the css...
I want to customize the look of the knowledge base beyond controls in backend. I need better placement of logo etc. Everything seems so limited without ability to change these via a custom.css page>...
3
Jul 10 (12 days ago)
is there a quick overview of agents status ?
like last task, waiting time since last task, for a quick overview of what the agents are doing.
1
Jul 10 (12 days ago)
Running in Pap
We want to run LiveAgent within our Pap system to support our Affiliates.We add it to a .tpl file where we want the button to appear but get "Uncaught ReferenceError: LiveAgentTracker is not defi...
4
Jul 08 (14 days ago)
Can forums be moderated?
That is, can they be set so that questions can be approved before being published.
1
Jul 08 (14 days ago)
How can a template for the knowledgebase be created?
I see there a couple of pre-defined templates which are nice. But for example, the header area of the QualityUnit knowledgebase page has a slightly different look to it with more vertical space, horiz...
5
Jul 08 (14 days ago)
why doesn't "ask a question" in forum search kb first?
Is this an option? If not I'll make a suggestion...
1
Jul 08 (14 days ago)
Branding of customer ticket page
Hi guysMy client wants to hide the address of our webserver and use his own url to dislpay the content of the customer ticket page.Do you have a solution for this ? like:http://live2.teleperformance.s...
3
Jul 07 (15 days ago)
can the forum membership be limited to e.g. just customers?
can the forum membership be limited to e.g. just customers?
1