Forum
today 00:09 (16 hours ago)
Mobile App for hosted accounts
When the new dedicated mobile app does come out will self hosted accounts be able to use the iphone application as well? Both self hosted and also accounts hosted on our servers will be able to use th...
1
yesterday 11:35 (29 hours ago)
Upgrade from Monthly to Hosted later
If I try out your monthly service and decide to move towards a self hosted solution can I move my data to my hosted solution later? Yes, we will give you database dump from our server and you can move...
2
May 22 (40 hours ago)
Custom ticket fields
Hello, we are using Live Agent to provide assistance services to different government entities and one of the challenges we are facing now is the need to deliver specific statistic ticket reports cons...
1
May 22 (2 days ago)
How can I create an extension for Live Agent?
Where can I find the documentation for creating an Extension or Plugin into Live Agent? Is there an example project I can work with?
Thanks!!! Some documentation and examples on REST API is availab...
2
May 07 (16 days ago)
SEO benefit from affiliate links
i wish to use all the affiliate links with my affiliates to improve my SEO - how do i do this please? Direct Link tracking style is the most SEO friendly, but does not work in 100% of cases, since not...
1
May 06 (18 days ago)
No session support?
It appears that sessions do not expire - neither in the agent interface (well, they do, but you can just click to reload without re-entering a password), nor in the customer interface (where a custome...
9
May 01 (22 days ago)
Forwarding mail and receiving replies: visibility to the customer
When a mail is forwarded to a third party it doesn't show up in the history for the customer (correct), but if the third party then replies it does (not good at all). Is this a bug or a feature? The i...
5
May 01 (22 days ago)
Cutomize all theme
I need customize not only from admin panel and more thing ( not only icons ).
I need customize the header and sidebar of tickets for example.
What archives are? I know that I may do it manually.
th...
4
Apr 29 (25 days ago)
PHP errors
We keep getting these errors on server log :
13] [error] [client 193.251.80.172] PHP Warning: getdate(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.ti...
2
Apr 26 (28 days ago)
Affiliate userid problem
We would like to track affiliate purchase/registration events on our side. To do that we must use affiliate's "user id" value (actually we would like to use Referral ID but to get this value...
3
Apr 23 (31 days ago)
How can I get referral ID ?
Is there a method that can be used to retrieve the referral id of affiliate. I read "Get affiliate ID based on the visitor ID" but this returns only userid. Once you get the userid based on ...
1
Apr 23 (31 days ago)
Page Title Change
HI, I have changed the page 'title' in the configuration -> System -> General section of live agent but it still says ' - Live Agent' as the suffix. how can i change this please?
We will fix t...
3
Apr 22 (32 days ago)
How can I change the shortcut for can message
Hi Support,
I find when I want to use can message I need "Press Ctrl-Space to insert canned messages".
But on my PC, when I press crtl + space, my PC typing language was changed but can me...
4
Apr 22 (32 days ago)
How to modify Offline Ticket
Hi Support,
How can I modify "Agent Email Templates" - "New ticket is created" so that, whatever agent is online or offline?
And I have created about 10 department, but the offli...
3
Apr 19 (35 days ago)
How to remove our IP addresses from online visitors ?
We would like to remove our offices IP addresses from our online visitors list or at least have a filter in order to hide them when viewing reports, is it possible ? We will add IP filter option to vi...
1
Apr 18 (36 days ago)
Is it possible to modify inline form css in order to have fluid width ?
Inline contact forms are fixed to 500px and do not show well on small devices. Is it possible to make them fluid up to 500px with css and how ? Due to the way contact forms are integrated, it is not e...
2
Apr 17 (36 days ago)
Can I transfer everything from 14 days Trial to Medium business Download?
Hi Support,
I want to purchase Medium business one, but my payment have some problem and it maybe need 10 days to verifiy.
So before I purchse it, I want to start right now on 14 days Trial.
Do you...
2
Apr 17 (37 days ago)
$time / server time issues
I have noticed (on our own installation) that the server time (§time) seems to be fixed at US pacific time, regardless of the server's date and timezone settings. This means that the variable $time is...
2
Apr 12 (42 days ago)
Catchall mailbox question
As I understand it when mails are received by POP3 they are only processed if the To: address is listed under aliases. Is there a way to have a catchall malbox? The reason is that sometimes we want to...
4
Apr 09 (45 days ago)
Why ask customer for E-Mail address in ticket view?
When a customer E-Mails a request and then checks on it using the link in the replies, he is asked for an E-Mail address for notifications. Why is this necessary? LA knows the E-Mail address already. ...
5
Apr 08 (46 days ago)
Send email offline form
When all the agents are offline and the visitor sends a message, the offline form is opened. Is it possible when the visitor submits the form, an email to be send to a defined address. Yes, it is poss...
5
Apr 08 (46 days ago)
Create a ticket suspend and re-open rule
Hi,
We are using Support Center at the moment, and i just installed Live Agent.
In Support Center i created Custom statuses (like 'suspend for 3 days') and created an Escalation Rule which updates t...
6
Apr 08 (46 days ago)
Using IF statements in Email templates
I notice that it is possible to use IF statements in the templates, e.g. {if $conversationOwnerName neq ''} {$conversationOwnerName}{/if}. Can such statements be used to include logic in the templates...
2
Apr 04 (50 days ago)
Integration Nicereply
Order ID: 1
When I do nicereply integration, in ticket link section I put "http://support.virtualcareservices.es/chat/?cid=
In the ratings tab in nicereply button appears"Go to ticket"...
5
Apr 03 (51 days ago)
upgrading from v3 to v4
Hi,
I wanted to upgrade from v3 to v4. But the installer is saying that it misses a lot of files. Anyone else have this issue?
I used this upgrade guide: http://support.qualityunit.com/157425-Updatin...
2
Apr 02 (51 days ago)
What is the column "importance" for in the ticket overview?
At present this column shows the age of the ticket, but that seems to be wrong as this is shown in the column for last update. By default it shows the same time as the 'changed' column. But in case a ...
1
Mar 29 (56 days ago)
chatting on the go? can i chat in smartphones with the application
how come the chatting doesnt work in the mobile The mobile interface does not provide chat or phone support. Only offline tickets like emails, forum, etc. We are working in expanding this in the futur...
3
Mar 20 (2 months ago)
site visitors on dashboard
I would like to know how I can add the plugin for the current site visitors on the dashboard, I am really missing that info. Great job on the upgrade!!
thanks
joe Currently this is not possible. We...
1
Mar 19 (2 months ago)
Reward and Punish agent - change text?
Is there a way of changing the Reward or Punish text to something else, as punish agent sounds a bit harsh? Yes it is possible, you will have to export the language from Menu->Configuration->Lan...
6
Mar 14 (2 months ago)
When is the ETA on v4?
When is the ETA on v4?
Is there already a changelist?
New feature list?
Screens? we are already testing v4 on our support but we do not have any estimation when it will be released. It will be rele...
6
