Home > LiveAgent > Forum

Forum

today 10:42 (9 hours ago)
Can I add custom link in Agent Chat Panel? This link will be used to create unresolved ticket in Third Party Ticket Tracking.
My requirement is, if Agent will not be able to solve ticket then he will click this custom link to pass conversation id to third party application. From there it will get chat info and create ticket ...
2
Sep 14 (2 days ago)
Express your love for mother with flowers and gifts
Christmas is both a sacred religious holiday and a worldwide cultural and commercial phenomenon. Christians celebrate this holyday as the anniversary of the birth of Jesus of Nazareth, a spiritual lea...
not commented yet
Sep 14 (2 days ago)
Tradition of Christmas gift around the world
Christmas is both a sacred religious holiday and a worldwide cultural and commercial phenomenon. Christians celebrate this holyday as the anniversary of the birth of Jesus of Nazareth, a spiritual lea...
not commented yet
Sep 07 (9 days ago)
How do I know what a URL is so i can set up my app?
Don't know how to find URL to set up app on iphone
not commented yet
Sep 05 (11 days ago)
how to assign a campaign to an affiliate
how to assign a campaign to an affiliate One of the options is to create private campaign and invite into it just specific affiliates. Can you describe more in detail the use case you would like to i...
1
Sep 05 (11 days ago)
i would like to change the affiliate tree
how can i change the affiliate tree of an affiliate? You can edit parent affiliate in detail of each affiliate. In this way you can change the tree of your affiliates. But the question will be: Is i...
1
Sep 04 (11 days ago)
Server location
Hey. Why can not I select the country where the server is located. before it went well me not anymore. Reegards, Anders Degerman Hello Anders, our servers are located in the USA - Michigan, our provid...
3
Sep 03 (13 days ago)
Report on Companies
Hi, I would like to create a report that shows the ticket load per company/client. This would be very useful for us since you will get an overview on where to focus support and make targeted efforts ...
1
Aug 29 (18 days ago)
How can I create a rule when a customer replies.
I'm trying to create a rule that sends a mail to me, when a customer replies a ticket without any change on the state of that ticket. I've found a way to receive an email by changing the state, on a n...
1
Aug 28 (19 days ago)
I cant click send or chat while creating a ticket...its not working...i cant create a ticket.
I cant click send or chat while creating a ticket...its not working...i cant create a ticket. I have entered all info. I am on linux and chrome broswer. Doesn't work in firefox also. I'm really sorr...
5
Aug 27 (20 days ago)
Invitation and Chats if agents are offline
I love the invitation functionality, but I have missed two requests to chat by accident. Is there a way to automatically route an unanswered Invitation to the Offline Chat/Contact form? thanks! Auto...
1
Aug 27 (20 days ago)
compra
yo pedi un articulo por aqui y no me a llegado ni me llaman ni nada es el re2019588993se pedi un articulo y no es resibido notisias podrian ayudarme re2019588993se relo
2
Aug 26 (21 days ago)
How do I update m CC?
Hello? Hi Shean, Please follow the instructions on this link: http://support.qualityunit.com/333727-How-to-change-payment-details-for-my-order David.
1
Aug 23 (24 days ago)
Posting to Facebook does not work
I followed the instructions to connect Facebook to LiveAgent; however, the program does not let me post - says I don't have permission or something to that effect. Please advise. Hello Dave, Can you...
3
Aug 22 (25 days ago)
Chat button not appear after upgrade LA to latest version.
Hello, After upgrade LA to latest version, ALL my chat button not appear all of sudden. Kindly advice Thanks Rgds, As Aziz In your case the problem is with suhosin module on your server. Setting...
1
Aug 22 (25 days ago)
Can we connect with XMPP/Jabber, like Pidgin?
Can we connect with XMPP/Jabber, like with the Pidgin client, or through the Messenger included in Windows 8? I am sorry, but unfortunately neither of the options you mentioned are currently available...
1
Aug 19 (27 days ago)
Question about a feature suggestion.
Hello, I'd like to know when this suggestion will be made it by you. http://support.qualityunit.com/321871-Make-rules-based-on-a-field-from-contact-form Thanks! Hello Sebastian, Unfortunately curr...
1
Aug 12 (35 days ago)
Deliver your loving wishes to your mother with fresh flowers
Express your best love and affection to your adorable mother on this Mother’s Day with the various kinds of Flowers Bouquet and make her feel alive and happy. Send Mother’s Day Flowers to Brazil at ri...
not commented yet
Aug 12 (35 days ago)
Deliver your loving wishes to your mother with fresh flowers
Express your best love and affection to your adorable mother on this Mother’s Day with the various kinds of Flowers Bouquet and make her feel alive and happy. Send Mother’s Day Flowers to Brazil at ri...
not commented yet
Jul 31 (47 days ago)
Integrate amember or wordpress
Hello I've tried to integrate amember membership software with live agent and you very kindly added password field to your API (see here: http://support.qualityunit.com/064682-Add-password-field-to-R...
6
Jul 31 (47 days ago)
Errors log Pounding on Apache
I have a 8.5 gig of log error files in the last month. Error:it says "function.mysql-real-escape-string]: This function isdeprecated; use mysql_real_escape_string() instead."LiveAgent: 1.1.5...
5
Jul 31 (47 days ago)
Liveagent User Manual
I just purchased and installed LiveAgent. Is there a User Manual? I see theInstallation Manual, but nothing on how to use the application.
1
Jul 31 (47 days ago)
How to integrate Live Agent and Support Center?
We have purchased support center but we want to know when live agent isoffline, can system directly send the user to support center?Are these two products well integrated?Thanks.
1
Jul 31 (47 days ago)
hi hello
Just wanted to you all know that I chatted with ixwebhosting.com live chatsales person and I am very impressed with them. Might move my hostingaccount over there. thanks cielo00 [[http://www.webhostin...
1
Jul 31 (47 days ago)
questions
A couple quick questions I'm hoping to get answered... I just purchased this product and was wondering if the user has the optionto have a transcript of the chat emailed to them? and in my "membe...
1
Jul 31 (47 days ago)
New Verison
I have been debating on purchasing your product for my company. I noticeyou said a new version will be available soon. If I purchase the currentversion will have to pay again for the new version? Also...
1
Jul 28 (50 days ago)
how to login
how to login to live agent dashboard
1
Jul 27 (51 days ago)
ldap / ntlm
it is posible to map users from ldap database use local db or Active directory(ldap) acount for autenticate agents/usersoptional use ntlm autentification for users and agents
3
Jul 26 (51 days ago)
How can I activate the forum in live agent ?
with the latest version of live agent there is mention of a forum function, can you tell me how to activate it ?Thanks
3
Jul 26 (52 days ago)
Knowledge Base
Can we customize the knowledge base landing pages so that they can say our company brand instead of quality unit?
3