Home > LiveAgent > Forum


yesterday 19:49 (4 hours ago)
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that? Right now it is not possible to block...
Dec 11 (7 days ago)
Including custom data in the feedback form
Hi QU I'm currently using a trial account and considering upgrading/integrating it to our system however we need custom fields in the contact form logging the browser version the user is using and ot...
Nov 14 (34 days ago)
Referral ID
From the network panel I notice a "Signup Commission" tab on the "Affiliate Signup" form, with a Referral ID#. Is that the network referral id # that was generated by the system? H...
Oct 29 (50 days ago)
How to prepopulate Phone Number in Pre Chat Form?
Somewhere I read that Since version you can also prefill phone number in user details. This is the function form: LiveAgent.setUserDetails(email, firstName, lastName, phone) But by default i...
Oct 23 (56 days ago)
we need to display print screen in emails, the most of our mails are with print screen and we have a problem with it. :-( Hello Iveta, we will need more information about this issue. I am opening new ...
Oct 22 (57 days ago)
How to configure e-mail exchange?
Do not have access to POP and IMAP e-mail server, we need to configure the integration with microsoft exchange online (URL). How do? Can you tell me why you do not access to POP and IMAP ? By Microsof...
Oct 21 (58 days ago)
Forwarding mail and receiving replies: visibility to the customer
When a mail is forwarded to a third party it doesn't show up in the history for the customer (correct), but if the third party then replies it does (not good at all). Is this a bug or a feature? The i...
Oct 18 (61 days ago)
Suggest me some trick to insert link (http://mycreateticketapplication?conversationId=f868ba72) in Agent Chat Panel Window (here conversationId is current conversation)
Suggest me some trick to insert link (http://mycreateticketapplication?conversationId=f868ba72) in Agent Chat Panel Window (here conversationId is current conversation). What exactly are you up to? A...
Oct 16 (2 months ago)
Can I add custom link in Agent Chat Panel? This link will be used to create unresolved ticket in Third Party Ticket Tracking.
My requirement is, if Agent will not be able to solve ticket then he will click this custom link to pass conversation id to third party application. From there it will get chat info and create ticket ...
Oct 05 (2 months ago)
i would like to change the affiliate tree
how can i change the affiliate tree of an affiliate? You can edit parent affiliate in detail of each affiliate. In this way you can change the tree of your affiliates. But the question will be: Is i...
Oct 05 (2 months ago)
how to assign a campaign to an affiliate
how to assign a campaign to an affiliate One of the options is to create private campaign and invite into it just specific affiliates. Can you describe more in detail the use case you would like to i...
Oct 05 (2 months ago)
Server location
Hey. Why can not I select the country where the server is located. before it went well me not anymore. Reegards, Anders Degerman Hello Anders, our servers are located in the USA - Michigan, our provid...
Oct 03 (2 months ago)
Report on Companies
Hi, I would like to create a report that shows the ticket load per company/client. This would be very useful for us since you will get an overview on where to focus support and make targeted efforts ...
Sep 29 (2 months ago)
Getting constant warning/errors after upgrade to LA
My error logs are now filled with 12696 of these errors just 12 hours after installing LA PHP Warning: include_once(): Failed opening '/home/xxx/public_html/liveagent/scripts/custom.php' for...
Sep 28 (2 months ago)
How can I create a rule when a customer replies.
I'm trying to create a rule that sends a mail to me, when a customer replies a ticket without any change on the state of that ticket. I've found a way to receive an email by changing the state, on a n...
Sep 25 (2 months ago)
How do I update m CC?
Hello? Hi Shean, Please follow the instructions on this link: http://support.qualityunit.com/333727-How-to-change-payment-details-for-my-order David.
Sep 19 (2 months ago)
Question about a feature suggestion.
Hello, I'd like to know when this suggestion will be made it by you. http://support.qualityunit.com/321871-Make-rules-based-on-a-field-from-contact-form Thanks! Hello Sebastian, Unfortunately curr...
Sep 07 (3 months ago)
How do I know what a URL is so i can set up my app?
Don't know how to find URL to set up app on iphone
not commented yet
Aug 28 (3 months ago)
I cant click send or chat while creating a ticket...its not working...i cant create a ticket.
I cant click send or chat while creating a ticket...its not working...i cant create a ticket. I have entered all info. I am on linux and chrome broswer. Doesn't work in firefox also. I'm really sorr...
Aug 27 (3 months ago)
Invitation and Chats if agents are offline
I love the invitation functionality, but I have missed two requests to chat by accident. Is there a way to automatically route an unanswered Invitation to the Offline Chat/Contact form? thanks! Auto...