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yesterday 09:01 (21 hours ago)
Custom ticket fields
I need create a custom ticket field to put customer order number.. I already do this at ticket form, but at my desk panel on tickets I can't do that... can you help me? Can you please explain where e...
yesterday 09:00 (21 hours ago)
integration with magento customer panel and orders
Hi. there is a module or another way to integrate magento with ladesk? 1 - customers can open tickets by your magento panel 2 - customers can set your orders number by a select field at the tickets o...
Jan 28 (2 days ago)
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the ans...
Jan 26 (4 days ago)
How can i make the Live agent support portal page mobile responsive?
I'm sure you guys have soem solution, coz these day anything you do are based on mobile responsive. Can you guys tell me is there specific CSS to be added? Appreciate your response > Can you guys...
Jan 10 (20 days ago)
Including custom data in the feedback form
Hi QU I'm currently using a trial account and considering upgrading/integrating it to our system however we need custom fields in the contact form logging the browser version the user is using and ot...
Jan 08 (22 days ago)
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that? Right now it is not possible to block...
Nov 14 (2 months ago)
Referral ID
From the network panel I notice a "Signup Commission" tab on the "Affiliate Signup" form, with a Referral ID#. Is that the network referral id # that was generated by the system? H...
Oct 29 (3 months ago)
How to prepopulate Phone Number in Pre Chat Form?
Somewhere I read that Since version you can also prefill phone number in user details. This is the function form: LiveAgent.setUserDetails(email, firstName, lastName, phone) But by default i...
Oct 23 (3 months ago)
we need to display print screen in emails, the most of our mails are with print screen and we have a problem with it. :-( Hello Iveta, we will need more information about this issue. I am opening new ...
Oct 22 (3 months ago)
How to configure e-mail exchange?
Do not have access to POP and IMAP e-mail server, we need to configure the integration with microsoft exchange online (URL). How do? Can you tell me why you do not access to POP and IMAP ? By Microsof...
Oct 21 (3 months ago)
Forwarding mail and receiving replies: visibility to the customer
When a mail is forwarded to a third party it doesn't show up in the history for the customer (correct), but if the third party then replies it does (not good at all). Is this a bug or a feature? The i...
Oct 18 (3 months ago)
Suggest me some trick to insert link (http://mycreateticketapplication?conversationId=f868ba72) in Agent Chat Panel Window (here conversationId is current conversation)
Suggest me some trick to insert link (http://mycreateticketapplication?conversationId=f868ba72) in Agent Chat Panel Window (here conversationId is current conversation). What exactly are you up to? A...
Oct 16 (3 months ago)
Can I add custom link in Agent Chat Panel? This link will be used to create unresolved ticket in Third Party Ticket Tracking.
My requirement is, if Agent will not be able to solve ticket then he will click this custom link to pass conversation id to third party application. From there it will get chat info and create ticket ...
Oct 05 (3 months ago)
i would like to change the affiliate tree
how can i change the affiliate tree of an affiliate? You can edit parent affiliate in detail of each affiliate. In this way you can change the tree of your affiliates. But the question will be: Is i...
Oct 05 (3 months ago)
how to assign a campaign to an affiliate
how to assign a campaign to an affiliate One of the options is to create private campaign and invite into it just specific affiliates. Can you describe more in detail the use case you would like to i...
Oct 05 (3 months ago)
Server location
Hey. Why can not I select the country where the server is located. before it went well me not anymore. Reegards, Anders Degerman Hello Anders, our servers are located in the USA - Michigan, our provid...
Oct 03 (3 months ago)
Report on Companies
Hi, I would like to create a report that shows the ticket load per company/client. This would be very useful for us since you will get an overview on where to focus support and make targeted efforts ...
Sep 29 (4 months ago)
Getting constant warning/errors after upgrade to LA
My error logs are now filled with 12696 of these errors just 12 hours after installing LA PHP Warning: include_once(): Failed opening '/home/xxx/public_html/liveagent/scripts/custom.php' for...
Sep 28 (4 months ago)
How can I create a rule when a customer replies.
I'm trying to create a rule that sends a mail to me, when a customer replies a ticket without any change on the state of that ticket. I've found a way to receive an email by changing the state, on a n...
Sep 25 (4 months ago)
How do I update m CC?
Hello? Hi Shean, Please follow the instructions on this link: http://support.qualityunit.com/333727-How-to-change-payment-details-for-my-order David.