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Feature Suggestions

today 16:32 (4 hours ago)
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions...
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions... With just generic SIP integration of connector this could be done... Easy... please make this possible. Digitale was jus...
4votes
New
5
Sep 18 (4 days ago)
Android App
When can we expect the Android App... its taking much much longer then you guys anticipated... We are also wondering about this. Please give us an update! https://play.google.com/store/apps/details?id...
6votes
Completed
30
Sep 17 (5 days ago)
Forum moderation
To have the ability to moderate a post to the forum before it goes live. For example, to prevent a customer from posting irrelevant content, or a someone hijacking your forum and posting irrelevant th...
1Vote
New
not commented yet
Sep 16 (6 days ago)
Ticket Views
We would like to be able to view tickets by oldest at the top however have the ability to have the important once at the top to keep in lines with the SLA
1Vote
New
not commented yet
Sep 16 (6 days ago)
Optimise the notification of incoming chats
When agents are working on the other page or browser, the incoming chats are hard to be noticed. As I know, liveperson has such feature with their chat. If this feature can be added or optimised, live...
2votes
New
3
Sep 16 (6 days ago)
Adding a few attachments to a new ticket
For now it is possible to add only one attachment to a new ticket, so if you want add more you have to repeat process few times.
0votes
New
not commented yet
Sep 16 (6 days ago)
Deleting the attachment from the ticket
That would be nic if admin can delete the attachements from the tickets (there can be some malware or anything undesirable).
0votes
New
not commented yet
Sep 16 (6 days ago)
Mass forward
In select menu for mass action on tickets there is no forward option (only possibility to respond). Mass forward would be nice. This could work like forward without any comment (only original message ...
0votes
New
not commented yet
Sep 16 (6 days ago)
4.4.42.9 :: RE-ADD Ticket list Auto refresh...
All of a sudden you guys removed the Ticket list Auto Refresh function.. Why? We want this functionality.. now we have to do manual refreshes every time we want to update a ticket list.. Please do n...
2votes
Planned
5
Sep 16 (6 days ago)
Add menu during search in Knowledge Base - faster cancel search
When I search in Knowledge Base I want cancel searching faster by click to HOME button from menu. See screenshot.
1Vote
New
not commented yet
Sep 13 (9 days ago)
Customizable Feedback Forms and website notifications
Hi Currently there is no way to customize the feedback form widget. For example in our case, we want create a small feedback form which slides from the side of the screen. Right now there is only on...
0votes
Under review
1
Sep 12 (10 days ago)
Auto-assign company for contact - by mail domain
Contact will be assigned to company by mail suffix. Example: Company will be assigned mail domain: @mymaildomain.com All contacts with this email domain will be automatically assigned to this company...
2votes
Under review
2
Sep 12 (10 days ago)
I need new filter - Assigned to [ Nobody or Me ]
I need filter all tickets who are not assigned or it's assigned to me. I need to view all opened tickets which I have to resolve . I need this function. It should be possible to setup such filters. S...
1Vote
Under review
6
Sep 11 (10 days ago)
Clicking "reply"" button = assigning ticket to the current agent
It will be great if there could be an option causing that clicking "Reply" button in the ticket will automatically assign ticket to this (current) agent. This will be helpfull for agents t...
2votes
New
2
Sep 11 (10 days ago)
Auto send mail with login and password to LA portal for new contact
I need auto send login information for new users. When my new customer send some request (ticket), he get mail with login information to my LiveAgent portal.
1Vote
New
not commented yet
Sep 11 (10 days ago)
Auto assign tickets on reply from agent
When an agent replies it would be nice if the ticket can be auto assigned to that agent so he can follow up. Now you have to do this manually. Even not possible using rules. this is under development ...
2votes
Started
6
Sep 11 (11 days ago)
visitor history
When a visitor visits the page with tracking, it would be great if we had visitor history so we can go back over the day to see who we missed Such feature is already implemented. Open contact detail o...
0votes
New
1
Sep 10 (11 days ago)
External Consultant Agent account...
It would be very nice if we could create a sort of External Consultant account. This account would be used for sub contracters that would only need to see tickets that are assigned to them.. as that ...
2votes
New
3
Sep 10 (12 days ago)
Musho Chat Button Missing - Bloated CSS
I brought this to your attention nearly a year ago, but the problem was apparently ignored, and suggestion deleted. I like the of Musho Chat theme, but it does not display a "send button" f...
0votes
Started
1
Sep 10 (12 days ago)
Native app for android or IOS.
I would like an native app for Android or IOS in order to take on the go your liveagent acount. Like a msn. Prioritize iOS as it has a wider user base according to the statistics from IDG. Last Friday...
1Vote
Completed
47
Sep 10 (12 days ago)
Show Visitor IP in "Chats Overview"
You have had this in previous versions, and it's important for fraud protections and analytics purposes. Would you please make each visitors IP appear in the "Chats Overview" section as it ...
3votes
Under review
3
Sep 10 (12 days ago)
Receive International Phone Calls
I know you guys partnered with Twilio, however, they do not provide telephone #'s for many countries, so we're limited to what they provide. For example, I want to do business with Belarus, and I wan...
0votes
Started
4
Sep 10 (12 days ago)
Export filter presets
Every time when we have a new agent we have to set up the same filters over and over. It would be great if we can define global filters or be able to export / import search filter presets. we think ...
3votes
Under review
7
Sep 08 (14 days ago)
I would like to see a reporting on who resolves items and on items with certain tags resolved.
resolved tickets seem just as important as replied to tickets.
1Vote
New
not commented yet
Sep 08 (14 days ago)
Pasting Embeded Images from CLIPBOARD :: ALMOST PERFECT!!
Pasting Embeded Images from CLIPBOARD :: ALMOST PERFECT!! Yes PEOPLE you are reading it RIGHT its now possible to Copy and Paste screen-captures right from your clipboard to a Ticket or Knowledge-bas...
2votes
Planned
11
Sep 08 (14 days ago)
All information (headers) about ticket
Hello! Please add more information about tickets, because now i see only "reply-to" mail - in feedback form everybody can fill any mail to reply. I wont to know, when email is real and when ...
2votes
Under review
6
Sep 05 (17 days ago)
Allow designating CDN domain to speed up LiveAgent
Some of us have CDNs set up. Serving the LiveAgent javascript, css, and image files from a CDN (Edge Server) local to the visitor will speed things up. In my case, every http request goes all the way ...
1Vote
Under review
1
Sep 04 (18 days ago)
Moznost zakazat mazat tickety Agentom
- Moznost zakazat mazat tickety Agentom. - Moznost zakazat nenavratne mazat tickety Agentom.
1Vote
New
not commented yet
Sep 04 (18 days ago)
Clone LiveAgent instance for testing or development purpose
I like to create a clone of our LiveAgent setup, just to be able to test/develop new rules. But installing it on a second domain violates the license agreement. Now i have to develop in a live enviro...
2votes
New
1
Sep 04 (18 days ago)
Bounce back when a customer attaches more than 4Mb to email
I understand that there is currently a 4MB limit through Email on the hosted version. At the moment if a customer sends an email and they have attached a file which is larger than 4MB the email just d...
1Vote
New
3