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Feature Suggestions

today 05:53 (10 hours ago)
Zoho CRM Integration
with a click a contact from a ticket should be created in zoho with a link to the ticket history and some keywords. From there Zoho would allow to manage qualified leads I would add that there should...
1Vote
New
4
Oct 22 (2 days ago)
Fulltext search in contacts when creating new ticket / adding contact to existing ticket
Is it possible to add a fulltext search option for selecting a customer when creating a new ticket? Or to search on company name and underlying contacts.
0votes
New
not commented yet
Oct 22 (2 days ago)
Add read-confirmation option to tickets
It would be very nice to have a integrated read-confirmation option in LiveAgent; like a note in the history of a ticket when the contact has confirmed that he opened the e-mail.
0votes
New
not commented yet
Oct 22 (2 days ago)
Attachment adding through the API
Because not documented, but maybe already possible: can you add a method to attach one ore more files to a new/existing ticket when adding a message/note through the API?
0votes
New
not commented yet
Oct 21 (2 days ago)
interface for ticket list and ticket view needs updated
I loved live agent but as I really dig into it i have some frustrating interface issues. This is especially true with complicated long tickets with multiple parties and multiple replies. 1) Tickets n...
0votes
New
1
Oct 21 (3 days ago)
Edit or delete notes on tickets
It should be possible for (permitted) agents to edit or delte notes on tickets. At present you can only delete the whole ticket. +1 also already requested this.. Any chance of this being implemented? ...
2votes
Under review
9
Oct 21 (3 days ago)
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions...
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions... With just generic SIP integration of connector this could be done... Easy... please make this possible. Digitale was jus...
8votes
New
12
Oct 21 (3 days ago)
Hide agent names in replies
In some cases we con't want individual agent names appearing in email replies, i.e. we would want it to say something like "Customer Service Team wrote:" There should be an option to do this...
1Vote
New
1
Oct 19 (4 days ago)
KB search is not accurate
I search for "Journal entry"... it gives me 3 results: http://livehelp.gnomen.co.uk/index.php?q=journal+entry&pid=&type=search Showing the main articles titled: JOURNAL ENTRY, how d...
1Vote
New
not commented yet
Oct 19 (4 days ago)
Pasting Embeded Images from CLIPBOARD :: ALMOST PERFECT!!
Pasting Embeded Images from CLIPBOARD :: ALMOST PERFECT!! Yes PEOPLE you are reading it RIGHT its now possible to Copy and Paste screen-captures right from your clipboard to a Ticket or Knowledge-bas...
4votes
Planned
12
Oct 18 (6 days ago)
Integration for WHMCS
It would be interesting for an integration of the solution liveagent whmcs and Hostbill as well :) More needs may be as following: 1-Create user ID,password in Liveagent when a client create his accou...
3votes
Under review
7
Oct 17 (7 days ago)
Merge Tickets
Situation: a customer creates a ticket e.g. by email with a question. 5min later the same customer wants to add some information and sends another email. In LA these two emails become 2 tickets, but...
15votes
Planned
23
Oct 16 (8 days ago)
Per ticket fields with types
We need a custom field in order to classify the type of ticket, for example: - complain - Inquiry - Congratulation In this case, we do not want multiple selection. On the other hand, we need another...
0votes
New
not commented yet
Oct 16 (8 days ago)
Customize Dashboard
It would be nice if we can customize the dashboard with modules like "Online Visitors" - "New Tickets" - "Update available" - " Analytics overview"…
0votes
New
not commented yet
Oct 16 (8 days ago)
Optimise the notification of incoming chats
When agents are working on the other page or browser, the incoming chats are hard to be noticed. As I know, liveperson has such feature with their chat. If this feature can be added or optimised, live...
3votes
New
4
Oct 16 (8 days ago)
4.4.42.9 :: RE-ADD Ticket list Auto refresh...
All of a sudden you guys removed the Ticket list Auto Refresh function.. Why? We want this functionality.. now we have to do manual refreshes every time we want to update a ticket list.. Please do n...
2votes
Planned
5
Oct 12 (11 days ago)
User can edit companies, contacts and knowledge base
In our opinion user (agent) without admin admin rights should not be authorized to do things like: - editing companies added by admin - editing contacts - editing articles in knowledge base Some opti...
2votes
New
1
Oct 12 (12 days ago)
Auto assign tickets on reply from agent
When an agent replies it would be nice if the ticket can be auto assigned to that agent so he can follow up. Now you have to do this manually. Even not possible using rules. this is under development ...
3votes
Started
6
Oct 12 (12 days ago)
Clicking "reply"" button = assigning ticket to the current agent
It will be great if there could be an option causing that clicking "Reply" button in the ticket will automatically assign ticket to this (current) agent. This will be helpfull for agents t...
3votes
New
2
Oct 12 (12 days ago)
I need new filter - Assigned to [ Nobody or Me ]
I need filter all tickets who are not assigned or it's assigned to me. I need to view all opened tickets which I have to resolve . I need this function. It should be possible to setup such filters. S...
1Vote
Under review
6