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Feature Suggestions

today 00:00 (1 min ago)
Hide agent names in replies
In some cases we con't want individual agent names appearing in email replies, i.e. we would want it to say something like "Customer Service Team wrote:" There should be an option to do this...
1Vote
New
1
yesterday 16:08 (7 hours ago)
Edit or delete notes on tickets
It should be possible for (permitted) agents to edit or delte notes on tickets. At present you can only delete the whole ticket. +1 also already requested this.. Any chance of this being implemented? ...
1Vote
Under review
9
Oct 19 (24 hours ago)
KB search is not accurate
I search for "Journal entry"... it gives me 3 results: http://livehelp.gnomen.co.uk/index.php?q=journal+entry&pid=&type=search Showing the main articles titled: JOURNAL ENTRY, how d...
1Vote
New
not commented yet
Oct 19 (24 hours ago)
Pasting Embeded Images from CLIPBOARD :: ALMOST PERFECT!!
Pasting Embeded Images from CLIPBOARD :: ALMOST PERFECT!! Yes PEOPLE you are reading it RIGHT its now possible to Copy and Paste screen-captures right from your clipboard to a Ticket or Knowledge-bas...
3votes
Planned
12
Oct 18 (2 days ago)
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions...
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions... With just generic SIP integration of connector this could be done... Easy... please make this possible. Digitale was jus...
7votes
New
11
Oct 18 (2 days ago)
Integration for WHMCS
It would be interesting for an integration of the solution liveagent whmcs and Hostbill as well :) More needs may be as following: 1-Create user ID,password in Liveagent when a client create his accou...
3votes
Under review
7
Oct 17 (3 days ago)
Merge Tickets
Situation: a customer creates a ticket e.g. by email with a question. 5min later the same customer wants to add some information and sends another email. In LA these two emails become 2 tickets, but...
15votes
Planned
23
Oct 16 (4 days ago)
Per ticket fields with types
We need a custom field in order to classify the type of ticket, for example: - complain - Inquiry - Congratulation In this case, we do not want multiple selection. On the other hand, we need another...
0votes
New
not commented yet
Oct 16 (4 days ago)
Customize Dashboard
It would be nice if we can customize the dashboard with modules like "Online Visitors" - "New Tickets" - "Update available" - " Analytics overview"…
0votes
New
not commented yet
Oct 16 (4 days ago)
Optimise the notification of incoming chats
When agents are working on the other page or browser, the incoming chats are hard to be noticed. As I know, liveperson has such feature with their chat. If this feature can be added or optimised, live...
3votes
New
4
Oct 16 (4 days ago)
4.4.42.9 :: RE-ADD Ticket list Auto refresh...
All of a sudden you guys removed the Ticket list Auto Refresh function.. Why? We want this functionality.. now we have to do manual refreshes every time we want to update a ticket list.. Please do n...
2votes
Planned
5
Oct 12 (8 days ago)
User can edit companies, contacts and knowledge base
In our opinion user (agent) without admin admin rights should not be authorized to do things like: - editing companies added by admin - editing contacts - editing articles in knowledge base Some opti...
2votes
New
1
Oct 12 (8 days ago)
Auto assign tickets on reply from agent
When an agent replies it would be nice if the ticket can be auto assigned to that agent so he can follow up. Now you have to do this manually. Even not possible using rules. this is under development ...
3votes
Started
6
Oct 12 (8 days ago)
Clicking "reply"" button = assigning ticket to the current agent
It will be great if there could be an option causing that clicking "Reply" button in the ticket will automatically assign ticket to this (current) agent. This will be helpfull for agents t...
3votes
New
2
Oct 12 (8 days ago)
I need new filter - Assigned to [ Nobody or Me ]
I need filter all tickets who are not assigned or it's assigned to me. I need to view all opened tickets which I have to resolve . I need this function. It should be possible to setup such filters. S...
1Vote
Under review
6
Oct 12 (8 days ago)
Auto-assign company for contact - by mail domain
Contact will be assigned to company by mail suffix. Example: Company will be assigned mail domain: @mymaildomain.com All contacts with this email domain will be automatically assigned to this company...
2votes
Under review
2
Oct 11 (9 days ago)
visitor history
When a visitor visits the page with tracking, it would be great if we had visitor history so we can go back over the day to see who we missed Such feature is already implemented. Open contact detail o...
0votes
New
1
Oct 11 (9 days ago)
add mass postpone
lots of time i want to clear my inbox and have it show up say the next morning. in the mass action list postpone should be an option.
0votes
New
not commented yet
Oct 11 (9 days ago)
External Consultant Agent account...
It would be very nice if we could create a sort of External Consultant account. This account would be used for sub contracters that would only need to see tickets that are assigned to them.. as that ...
2votes
New
3
Oct 10 (10 days ago)
Native app for android or IOS.
I would like an native app for Android or IOS in order to take on the go your liveagent acount. Like a msn. Prioritize iOS as it has a wider user base according to the statistics from IDG. Last Friday...
1Vote
Completed
47