Feature Suggestions
today 01:11 (18 hours ago)
Reply: Message / Conversation History
When we reply to a ticket often the recipient does not know what the reply is for because the message history is missing.
Is there any option to be able to have the message history (like when we forw...
4
yesterday 06:49 (37 hours ago)
Native app for android or IOS.
I would like an native app for Android or IOS in order to take on the go your liveagent acount. Like a msn. Prioritize iOS as it has a wider user base according to the statistics from IDG. Last Friday...
30
Jun 14 (4 days ago)
Fixed KB Search Widget
I need the ability to place the search KB widget in a fix area within our site. Similar to how a contact form can be placed.
Thanks
not commented yet
Jun 14 (4 days ago)
Agent's logged in hours
It would be great to easily see only an agent's logged in hours as a report with all of its data and activity. We have already report, which shows details about login time, activity in give time and e...
2
Jun 14 (4 days ago)
TimeLine per Agent...
Would be nice to have a per agent TimeLine like facebook zo you can very easily see what he has done in a day or a week or so...
not commented yet
Jun 13 (5 days ago)
internal conversations
It would be useful to see the internal conversations between agents by administrators.
not commented yet
Jun 13 (5 days ago)
Pre Chat Form
Pre chat form with only chat button without the option to send message.
not commented yet
Jun 13 (5 days ago)
Reopen Chat Session
you know when your chatting as a client and close the window it tells you on the other side that the connection was lost or whatever...
The client gets back and sees the chat window as it was and has...
not commented yet
Jun 13 (5 days ago)
autoclose chat bubble / slide down
Can we have the "Live Chat" bubble that appears on some of the designs automatically slide down or fade after a few seconds so that it does not take up the whole screen for as long?
Also th...
2
Jun 12 (6 days ago)
Request Add/Remove Tag Function in Mobile Version Application.
Because of more than 90% activities of my agents is using Mobile Version, please help me to provide Add/Remove Tag Function in Mobile Version. Its very helpful if this function is available.
Waiting ...
5
Jun 11 (6 days ago)
Integration of LiveAgent's customer database with Magento users
The customer suggested to develop integration of LiveAgent's users database with Magento user database - so that their customers don't have to create 2 accounts - one for their ecommerce account and o...
2
Jun 11 (7 days ago)
Replies to email
There is a problem to solve:
Example:
I get an email from my client, wher he is asking about some special product. I have more suppliers. So I forward the message to 5 suppliers (email addresses).
One...
not commented yet
Jun 10 (8 days ago)
Meta description in Article and Category
as title says, this important field is missing. Could improve SEO/snippets if available.
cant you just do something like this?
1
Jun 10 (8 days ago)
Meta Title & Description
We need to be able to add our own meta titles and descriptions to our articles. Here is what I suggest.
not commented yet
Jun 10 (8 days ago)
Note revisions
It would be great if we have some kind of revision for the notes because when the agent talks to a client he writes down some side-notes that can be deleted any time. If we had some kind of revision I...
1
Jun 10 (8 days ago)
KB Articles in Ticket Screen Example Picture
I suggest that we use the right side of the ticket system to view related ticket articles in the ticket system and be able to just drag and drop the article into the ticket as a reply Good idea and wo...
1
Jun 10 (8 days ago)
Live Chat Software Option Only
I think you should offer your Live Chat as a service by itself. I think having the ability to implement the Live Chat and widgets into sites that already have KB and Forums would be ideal. I would use...
1
Jun 10 (8 days ago)
Forward Twilio call to external number
It would be great to be able to forward a call also to external numbers
For example an agent is on the road and I want to forward a call to his mobile
or no agent is active and I want to forward the...
4
Jun 10 (8 days ago)
+Compose E-Mail / Save as draft
I would appreciate the functionality to save unfinished e-mails to work on them later. thanks, it seems that autosave is missing when creating new message.
btw. autosave works when replying tickets. ...
6
Jun 07 (11 days ago)
Ability to Subscribe to ticket with multiple agents
Hello,
it would be really nice if a ticket is important to let it be watched by multiple agents instead of one. This could be done with a subscribe feature and agent that did not work or reply lastly...
5
Jun 07 (11 days ago)
LinkedIn connector
Hi, I suggest that you develop a connector to LinkedIn - so that we connect directly to hour LinkedIn network of people like you can with Facebook today. Thank you. good idea. there are more requests ...
1
Jun 07 (11 days ago)
Display Articles within a knowledgebase category with colours
Could it be set to be able to create custom "tags" to tag articles into different groups so that they display in different colours?
At present all articles display in the grey font
Within ...
not commented yet
Jun 06 (12 days ago)
Widget for Website: "Average Response time for tickets: 1.5hrs"
would be nice to have a widget to include on the website showing the current average response time for tickets. If you are suggesting to place this publicly on the website... I think, it can't help cu...
5
Jun 05 (13 days ago)
Pin Article to top of a Knowledgebase Category
The ability to pin an article, so if you then create a new article, the 1st one isn't pushed down the list
and every time you create a new article, the 1st keeps getting pushed down from the top
it...
not commented yet
Jun 04 (14 days ago)
Ability to 'move to new ticket' a portion of Ticket thread
This was a feature under Support Center, the fore-runner to Live Agent, but is not currently available.
This is a very useful feature if you wish to 'clean up' the Ticket thread and remove, internal...
5
Jun 04 (14 days ago)
Have a tab for online visitors
It would be nice to have a tab so you can easily get to see your online visitors instead of having to go to reports and choose visitors list it will break navigation in application - there are only ti...
1
Jun 04 (14 days ago)
Generic Support for branch tickets
Use-Case:
a customer ticket requires a communication with a 3rd party (e.g. supplier). The agent can create a branch ticket for this communication which is in context with the original ticket. The br...
2
May 31 (18 days ago)
Change the Look of the area where we see customers that are visiting the website
When you have a few hundred customers visiting a site it is very unclear and confusing. Can't sort or anything. We like the way LA chat is integrated into the tickets and emails, but the visitor list ...
3
May 31 (18 days ago)
[Rules] Resolve without notification
It would be nice to be able to resolve some tickets automatically without notification. Useful when you get some regular emails that do not need a reply.
Add "Silent Resolve" to actions in...
not commented yet
May 31 (18 days ago)
Notification for online customers visiting
I know that having a notification with a lot of traffic will would drive you nuts but we have dedicated sales reps for the purpose of trying to generate sales by initiating the conversation themselves...
not commented yet
