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Feature Suggestions

yesterday 18:04 (7 hours ago)
Reject Call and send to Voicemail
We need the ability to reject an incoming call and send the caller to VM immediately.
0votes
New
not commented yet
yesterday 08:04 (17 hours ago)
Billing email
We would like to submit an email address only for billing.
0votes
New
not commented yet
yesterday 08:02 (17 hours ago)
Downloadable invoice receipts
I would like to download and print my invoice receipts from the site.
0votes
New
not commented yet
yesterday 06:18 (19 hours ago)
4.7.7.5 :: What is meant with the new feature.. TO SOLVE?
Can answer tickets opened from 'To solve' button only If checked, agents won't be able to answer tickets opened from ticket list. They will be able to answer tickets opened from 'To solve' button only...
0votes
Completed
6
yesterday 02:54 (22 hours ago)
Android App
When can we expect the Android App... its taking much much longer then you guys anticipated... We are also wondering about this. Please give us an update! https://play.google.com/store/apps/details?id...
1vote
Completed
25
yesterday 02:19 (23 hours ago)
Auto assign tickets on reply from agent
When an agent replies it would be nice if the ticket can be auto assigned to that agent so he can follow up. Now you have to do this manually. Even not possible using rules. this is under development ...
1vote
Started
4
yesterday 01:35 (24 hours ago)
Skype Chat integration
We got requests from customers that they would be interested to contact (chat) with us over Skype. So my suggestion that it would be great option if you could add it as feature on LiveAgent, so our cu...
0votes
New
1
Apr 16 (7 days ago)
how about a google hange out integration?
i love google hange outs. have been using them recently for business. and it allows me to share a screen or the person we are helping to share their screen and give them support. not sure how the inte...
1vote
Under review
1
Apr 16 (7 days ago)
save all knowledge base searches - analyze - report
it would be great to be able to see trends on searches of knowledge base... i would love to be able to see all searches made and hopefully have some type of analysis to see if an article was ever foun...
1vote
Planned
not commented yet
Apr 16 (7 days ago)
Google plus - new support channel
Similar to facebook to fetch wall posts, comments, .... I think Google+ is even more important than Twitter today and slowly gaining importance towards Facebook. Including Google+ in your product to t...
1vote
Under review
5
Apr 10 (13 days ago)
Regexp - case-insensitive
Greetings, I think it should be great to have feature to apply case-insensitive regexp rules when filtering tickets. Imagine situation you have rules to filter new tickets and assign them into right ...
1vote
New
not commented yet
Apr 10 (14 days ago)
Default Ticket Filter
Would be great if there's a function where Admin can set default Ticket Filters to all of his Agents. I think that this is a standard feature used in various ticketing systems as it's extremely usefu...
1vote
Planned
not commented yet
Apr 07 (16 days ago)
Restrict sending particular contact forms to logged in clients only
This would be very helpful in order to make sure that form is not submitted by someone, who just knows email of our client.
1vote
Under review
not commented yet
Apr 07 (16 days ago)
Mad Mimi Integration
Exactly the same as the current MailChimp implementation.. API Docs here: https://madmimi.com/developer Can you support us with the development account, where we could test the plugin?
0votes
New
1
Apr 03 (20 days ago)
Allow to block spam chatter
add a feature which allows to block spam chatters
1vote
Under review
not commented yet
Apr 03 (20 days ago)
allow admins to pause agents
use case: an agent leaves w/o setting his account to paused, so still appears online for chats. solution: add a link "pause this agent" to the list of online agents on dashboard
1vote
Planned
not commented yet
Apr 03 (20 days ago)
Knowledgebase content API
use case: a client want to have an integrated knowledge base in custom layout on different sites. solution: a content API, which allows to retrieve the content structure and content entries to displa...
1vote
Under review
not commented yet
Apr 03 (20 days ago)
read / unread status
Hello, In my opinion it would be great if there was an "unread" indicator that shows a sign if someone answers to an already open or postponed ticket. There is no way to differentiate bet...
1vote
Under review
13
Apr 03 (20 days ago)
Add password field to REST API
Hello I've asked a number of times previously for what I think is a very quick and easy addition so maybe this time a few more pleases! Please, please, please, please can you add the password field ...
1vote
Completed
8
Apr 03 (21 days ago)
Allow External Links to a LiveAgent Search
We would like to be able to click a link on a web page outside of LiveAgent, and be taken directly to a live agent search. This link would allow us to paramaterize the search with at least text to sea...
1vote
Under review
6
Apr 01 (22 days ago)
Agent selection/deselection
If I understood correctly live agent also takes note of the agents who support actual customers. So in other words, the script tries to let the same agent support a customer who already was supported ...
1vote
Under review
not commented yet
Apr 01 (22 days ago)
Create new conversation improvement (API)
I want to use your API to create ticket, but it does not provide me client information like browser version, preferred language, etc (iframe contactswidget does). In addition I want add some informati...
1vote
Planned
2
Apr 01 (22 days ago)
Integrate with Google Analytics
It would be nice to have actions performed in Live Agent recorded in google analytics as Events, so if the google tracking code is on the page (_gaq) then LiveAgent could track various events like &qu...
1vote
Under review
3
Apr 01 (22 days ago)
Ability to export reports and customer lists
It would be nice if reports and customer lists could be exported either into CSV files or through emails. We would like to be able to share our agent performance with management, but the only way to d...
1vote
Planned
1
Mar 31 (23 days ago)
Ticket for Inbound (Phone)Call
Hey guys Do you get also inbound phone calls? ;-) Would like to have an easy way to open a ticket for that. (Internal ticket is not working if it is a new customer and to create firstly a new cust...
1vote
New
2
Mar 27 (27 days ago)
Export User Data
We need to be able to export our user data. Is there any plan to incorporate this type of functionality? It is possible to grab all customers from your database using API https://support.qualityuni...
0votes
Completed
1
Mar 27 (27 days ago)
adding new contact while editing a Company
you can only add existing contacts to a Company. But very often you have someone calling you, which is not yet in your database. In the actual situation you have to leave the Company "view" ...
1vote
Planned
not commented yet
Mar 27 (27 days ago)
add tags to contacts/companies
actually you can add groups to contacts, which is a fine thing, but I can see a benefit if I could add additionally the same tags I use in tickets. we don't plan this. i think there is enough flexib...
1vote
New
1
Mar 27 (27 days ago)
+start ticket/call while in a contact
while browsing in contacts it would be very helpful to immediately start an activity, without having to leave the frame. thanks for suggestion
1vote
Planned
1
Mar 27 (27 days ago)
expand e-mail suggestions while typing
expand e-mail suggestions while typing in the e-mail field. actually LA don't find the contact John Smith if you type "Smith" the same for partial e-mail address: i.e. you type "quali...
1vote
Planned
not commented yet