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Feature Suggestions

today 06:00 (7 hours ago)
Print-View for tickets
Am I the onliest customer missing a way to print out a ticket? Sometimes I need a ticket "on paper". ;-) no, it is already reported and planned. thanks Glad I found this - I totally agree! I...
3votes
Planned
3
today 00:16 (12 hours ago)
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions...
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions... With just generic SIP integration of connector this could be done... Easy... please make this possible. Digitale was jus...
12votes
New
15
today 00:16 (12 hours ago)
Sync customers, contacts using CardDav standard
Google contacts IOS and many others are now using this. It would be a great way to keep desk upto date with other databases. What would be the source of data? i have multiple saas apps. namely though...
1Vote
Under review
4
today 00:16 (12 hours ago)
Enable to rewrite URL of Knowledgebase etc... also in short URL
Now the URL's are auto generated and a bit long.. I would like short(er) URLs and the possibility to change the name... I would like to request the feature as well, but for another reason: In german ...
2votes
Planned
1
today 00:16 (12 hours ago)
Disable immediate loading /displaying images in HTML mails / SPAM
When Spammers or Newsletter-Senders send HTML mails with images included, these images, as soon as they are loaded, tell the spammers and newsletter senders that the email was opened and read - even m...
1Vote
New
not commented yet
today 00:15 (13 hours ago)
More E-Mail Integration Needed
Much more E-mail integration is needed. LiveAgent assumes that everyone is staring at the screen all day. But there are numerous scenarios where a ticket reply, creation, update, transfer, so on and...
0votes
New
3
today 00:15 (13 hours ago)
To make the knowledgebase username and password protected. At the moment it's open to all.
To make the knowledgebase username and password protected. At the moment it's open to all... I'd like just my customers using the area, so ideally sharing the username and password table. Or worst way...
5votes
Under review
3
today 00:15 (13 hours ago)
interface for ticket list and ticket view needs updated
I loved live agent but as I really dig into it i have some frustrating interface issues. This is especially true with complicated long tickets with multiple parties and multiple replies. 1) Tickets n...
1Vote
New
2
today 00:14 (13 hours ago)
Option for customers to leave a messag, when agent fails to respond to a chat request within a given timeframe
It would be perfect, if the customer, who is seeking a chat, get's a message when all agents fail to respond within a given timeframe, that "we are sorry, apparently there is nobody available rig...
1Vote
New
not commented yet
today 00:13 (13 hours ago)
Optimise the notification of incoming chats
When agents are working on the other page or browser, the incoming chats are hard to be noticed. As I know, liveperson has such feature with their chat. If this feature can be added or optimised, live...
6votes
New
6
yesterday 12:45 (24 hours ago)
Merge Tickets
Situation: a customer creates a ticket e.g. by email with a question. 5min later the same customer wants to add some information and sends another email. In LA these two emails become 2 tickets, but...
17votes
Planned
25
Dec 20 (2 days ago)
Internal communication over a ticket
We need to be able to communicate internally over a ticket. I know there is note option but the system doesn't notify agent when a note added which makes a simple collaboration on a ticket almost impo...
6votes
New
7
Dec 19 (3 days ago)
Ability to use alias of a mail account as 'from' address of a deparment
On behalf of a customer:We use three e-mail addresses with one IMAP inbox. So two of the email addresses are actually aliases.I can configure the aliases in LiveAgent, but I can not set one department...
1Vote
New
not commented yet
Dec 14 (8 days ago)
Make rules based on a field from contact form.
I'd like to use a field from contact form to make a rule depending on this field by changing the SLA level. There is attached an example. Regards. Great Idea! Would love to see this feature Wonderful...
11votes
Under review
3
Dec 09 (13 days ago)
Ability to attach company to Internal Ticket, not just customer name.
When creating an internal ticket the system only allows for a customer contact to be added not a company name. Would be nice if a ticket could be generated for the company without attaching it to a sp...
0votes
New
not commented yet
Dec 08 (14 days ago)
Adding a few attachments to a new ticket
For now it is possible to add only one attachment to a new ticket, so if you want add more you have to repeat process few times. Same issue here - User request option to add multiple attachments with ...
2votes
New
2
Dec 05 (17 days ago)
Automatica online/offline agents time.
We would like to set an automatic time tier when every agent will be online or offline. Do you mean, that you will set working hours schedule for each agent and his status will be automatically chan...
0votes
New
1
Dec 05 (17 days ago)
Outlook Mail als an attachment of an mail (.msg)
Outlook supports a feature which let you attach a mail inside another. This attachments is a .msg file. Which is visible in LiveAgent but when you try to open it, the file does not have the .msg endin...
1Vote
New
2
Dec 05 (17 days ago)
All information (headers) about ticket
Hello! Please add more information about tickets, because now i see only "reply-to" mail - in feedback form everybody can fill any mail to reply. I wont to know, when email is real and when ...
2votes
Under review
6
Dec 05 (17 days ago)
Hiding right panel
It would be grate if you can provide an option to hide right panel (with a client data). Left panels are possible to hide. Here you have the screenshot: http://i57.tinypic.com/1zlsmyq.png What is the...
1Vote
Declined
1