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Feature Suggestions

Oct 10 (11 days ago)
Native app for android or IOS.
I would like an native app for Android or IOS in order to take on the go your liveagent acount. Like a msn. Prioritize iOS as it has a wider user base according to the statistics from IDG. Last Friday...
1Vote
Completed
47
Sep 28 (23 days ago)
Creating internal ticket - option that agent could create a ticket to another agent
We use a LiveAgent also for internal communication. And for now when agent want to create a ticket to another agent, he needs to have customer account. It is not the good solution because he can't see...
2votes
Completed
3
Sep 28 (23 days ago)
Possibility to split ticket in comments, notes, any place.
It would be really helpful, for now when i want to assign ticket to another agent or department to do for me something, I'm losing control when customer reply for this ticket. split ticket feature is ...
1Vote
Completed
4
Sep 26 (25 days ago)
Android App
When can we expect the Android App... its taking much much longer then you guys anticipated... We are also wondering about this. Please give us an update! https://play.google.com/store/apps/details?id...
7votes
Completed
32
Aug 23 (59 days ago)
Add Facebook Private Messages as Channel
Zendesk just added support for Facebook private messages - would be great to have that in LA as well! will be implemented soon any news here? 2 years ago ;)
2votes
Completed
2
Aug 06 (2 months ago)
Option to change SUBJECT of Ticket
Would be nice to be able to change the origional subject in something else.. most of the times customer subject do not have a nice formulation of the problem.. In which version is this possible and ho...
2votes
Completed
3
Jul 21 (3 months ago)
search listings
Provide an area in Admin where you can view recent text entered into the search box on the knowledge base so you know which articles to create
0votes
Completed
1
Jul 18 (3 months ago)
Add a way to click on a current visitor and begin a chat with them.
This is the best chat software, by far, however, one of your main competitors has a feature where agents can actively click on site visitors and begin chats with them. Is this possible within the syst...
1Vote
Completed
4
Jul 18 (3 months ago)
Manual Chat Invite For Site Visitors
On Homepage of LA, where all Online Visitors are displayed from around the world:I'd like to suggest to create an ability to select a certain visitor and manually send them a chat invite to their scre...
1Vote
Completed
5
Jul 17 (3 months ago)
Inivitation widget shows invitation only when agent available
Could you please add an "only when agent available" checkbox to the invitation widget screen. We would only like the invitation to popup when an agent is available to assist. If the user wou...
0votes
Completed
1
Jul 14 (3 months ago)
Option to have notification sound for new chat message received.
Hi, I installed live agent for a client of mine and they called me this morning with this question: On the agent side When getting a new message can it be setup to make a sound?They said that there is...
1Vote
Completed
1
Jul 14 (3 months ago)
Autopause
Agent can forget to click pause (or close agent panel) when leaving computer. It is causing frequent "no answer" (chat or call) eventsSolution: inactivity timer will automaticaly switch agen...
1Vote
Completed
3
Jul 14 (3 months ago)
An option to hide/show right panel with custom notes
An option to hide/show right panel with customer info and "custom notes" would bring a new way how to get more space on the work screen. In case of smaller screens this would be really usefu...
1Vote
Completed
1
Jul 11 (3 months ago)
Invitations timing
It would be a good idea if invitations works as follow.Customer receive invitation and press no thanks.Another invitation will appear in xx minutes.
0votes
Completed
1
Jul 11 (3 months ago)
Ask confirmation before deleting a chat/ticket
I notice that there is no confirmetion when you hit the "cancel" button on a chat or ticket. This is very dangerous, why not asking a popup confirmation?
0votes
Completed
1
Jul 10 (3 months ago)
"Cancel, leave an offline message" option to turn off
The customer (GHV-DHUCV-200) suggested to have an option to turn off the "Cancel, leave an offline message" way of contacting the support team. He uses Chat edition and doesn't like the opti...
1Vote
Completed
2
Jul 10 (3 months ago)
Sound notification for email
24nettbutikk.no suggested to implement sound notification for email as well (similar as for chat).
1Vote
Completed
2
Jul 09 (3 months ago)
Clear/reset/ignore local userid cookie when passing variables
Currently user details are stored in a local cookie. However if a customer has several accounts, we want to know which account they are click in from. The local cookie from an earlier completed form o...
1Vote
Completed
2
Jul 09 (3 months ago)
Customise the Support_ticket page
Hi there,This could be that I'm not terrific with CSS & PHP & so on, but I would like to be able to customise my support_ticket page a lot more. We are an Aussie business, but most of our busi...
1Vote
Completed
8
Jul 09 (3 months ago)
Intelligent Auto-Reply with expected time for answer to avoid additional tickets
In periods of peak-load answer times can be too long, so customer start sending another email asking when they will get an answer.So there could be an auto-reply confirming the receipt of a new ticket...
1Vote
Completed
5