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Feature Suggestions

Oct 19 (5 days ago)
Pasting Embeded Images from CLIPBOARD :: ALMOST PERFECT!!
Pasting Embeded Images from CLIPBOARD :: ALMOST PERFECT!! Yes PEOPLE you are reading it RIGHT its now possible to Copy and Paste screen-captures right from your clipboard to a Ticket or Knowledge-bas...
4votes
Planned
12
Oct 17 (8 days ago)
Merge Tickets
Situation: a customer creates a ticket e.g. by email with a question. 5min later the same customer wants to add some information and sends another email. In LA these two emails become 2 tickets, but...
15votes
Planned
23
Oct 16 (9 days ago)
4.4.42.9 :: RE-ADD Ticket list Auto refresh...
All of a sudden you guys removed the Ticket list Auto Refresh function.. Why? We want this functionality.. now we have to do manual refreshes every time we want to update a ticket list.. Please do n...
2votes
Planned
5
Oct 04 (21 days ago)
Add KB tab to Canned Responses
I'd like to add knowledgebase entries to some e-mail and chat responses. It would be great if I could select one easily to enter into a conversation with customers. Knowledge base access should be emb...
3votes
Planned
4
Sep 25 (30 days ago)
Ticket Watcher or Subscribe option
Competitor has it... Option for multiple agent to Watch or subscribe to ticket updates. Freshdesk http://blog.freshdesk.com/ticket-watchers-watch-out-for-whats-changing-on-that-ticket/ Also ability ...
4votes
Planned
7
Sep 03 (52 days ago)
Mass Action Postpone
Would be nice to have it also in mass actions yes would like to see this to. just wanted to do this and it was not there.
2votes
Planned
1
Sep 03 (52 days ago)
possibility to agents, to view mail outbox under their menu /without possibility to delete
possibility to agents, to view mail outbox under their menu /without possibility to delete In new major version we will add Mail Outbox grid to Configuration -> Tools -> Mail Outbox menu. I thi...
2votes
Planned
4
Aug 22 (2 months ago)
Canned messaged when doing a ticket Transfer.
Hello, We would really like the possibility to add canned messages when transfering a ticket.. Now we transfer a ticket to a resourcing department but when we transfer we want to add the default text...
1Vote
Planned
not commented yet
Aug 17 (2 months ago)
Multiple departments for predefined answer/canned response
It would be great if we could add multiple departments for canned response and predefined answers. For example department X and Y can view a response but not Z. At the moment there only seems to be ...
1Vote
Planned
not commented yet
Aug 13 (2 months ago)
Sub-Comments on Facebook / Structured comments
Hi everybody, I donĀ“t know if this is a bug, but as far as I see Sub-Comments on Facebook are not even loadet into Live-Agent. This means, if a customer answers to a posting, this posting will not s...
3votes
Planned
3
Aug 13 (2 months ago)
Department depended Tags
We have some departments who need some tags (for automation). Some other departments really don't need those tags. Our tag-list is growing and is getting cluttered with 'useless' (by agents personal o...
4votes
Planned
1
Aug 13 (2 months ago)
BUG: URGENT: Facebook message breaks on smiley
A new message from Facebook could contain a smiley. The original tekst could be like: "Lorem ipsum veel keuze [facebook smiley] ... Dolor Ipsum...." The tekst in LiveAgent actually is: &quo...
0votes
Planned
1
Aug 11 (2 months ago)
Export Personal Filters and/or share with department Agents + GLOBAL Search Filters
I have like 50 custom filters... which my collegeas also must has: Please add option to easily drag and drop the position or just sort alpabetically (maybe also add search as you type box above it - ...
3votes
Planned
1
Aug 11 (2 months ago)
Default Ticket Filter
Would be great if there's a function where Admin can set default Ticket Filters to all of his Agents. I think that this is a standard feature used in various ticketing systems as it's extremely usefu...
1Vote
Planned
1
Aug 06 (2 months ago)
ENABLE or DISABLE a RULE with a simple Click of your mouse...
Now you can only Delete a rule.. when you need it again you need to recreate it. Would be nice to have a simple ENABLE/DISABLE checker... I agree, we totally need this feature! (now i have a tag 'te...
2votes
Planned
1
Aug 06 (2 months ago)
"phone" parameter for API and creating tickets
Our potential customer requests this suggestion. They have a cloud CTI product and discuss connecting with LiveAgent. But the end-users of their product is phone-based, not all customers' info have em...
1Vote
Planned
not commented yet
Aug 06 (2 months ago)
Wallboard style status screen for callcenter
Chat's in queue Oldest chat waiting, Longest chat time waiting before agent answering Average wait time for agent Longest current waiting time for agent. Agents now with live statuses +++ home screen ...
2votes
Planned
11
Jul 20 (3 months ago)
Light-Box for attached images
currently attached images are opened in a new tab
1Vote
Planned
1
Jul 17 (3 months ago)
Title color setting - knowledgebase search widget
The customer suggested to add the option to choose Title color when editing knowledgebase search widget - or at least the title color to be the same as the border color.
0votes
Planned
5
Jul 16 (3 months ago)
Chat: allow to send links / parse links automatically / html
when pasting links into the chat they should be clickable for the visitor. great would be the option to send html to the visitor (like it is supported for email) actually links work in chats when the...
1Vote
Planned
2