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Feature Suggestions

Sep 17 (4 days ago)
Forum moderation
To have the ability to moderate a post to the forum before it goes live. For example, to prevent a customer from posting irrelevant content, or a someone hijacking your forum and posting irrelevant th...
1Vote
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Sep 16 (5 days ago)
Ticket Views
We would like to be able to view tickets by oldest at the top however have the ability to have the important once at the top to keep in lines with the SLA
1Vote
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Sep 16 (5 days ago)
Optimise the notification of incoming chats
When agents are working on the other page or browser, the incoming chats are hard to be noticed. As I know, liveperson has such feature with their chat. If this feature can be added or optimised, live...
2votes
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Sep 16 (5 days ago)
Adding a few attachments to a new ticket
For now it is possible to add only one attachment to a new ticket, so if you want add more you have to repeat process few times.
0votes
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Sep 16 (5 days ago)
Deleting the attachment from the ticket
That would be nic if admin can delete the attachements from the tickets (there can be some malware or anything undesirable).
0votes
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Sep 16 (5 days ago)
Mass forward
In select menu for mass action on tickets there is no forward option (only possibility to respond). Mass forward would be nice. This could work like forward without any comment (only original message ...
0votes
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Sep 16 (5 days ago)
Add menu during search in Knowledge Base - faster cancel search
When I search in Knowledge Base I want cancel searching faster by click to HOME button from menu. See screenshot.
1Vote
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Sep 11 (9 days ago)
Clicking "reply"" button = assigning ticket to the current agent
It will be great if there could be an option causing that clicking "Reply" button in the ticket will automatically assign ticket to this (current) agent. This will be helpfull for agents t...
2votes
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2
Sep 11 (9 days ago)
Auto send mail with login and password to LA portal for new contact
I need auto send login information for new users. When my new customer send some request (ticket), he get mail with login information to my LiveAgent portal.
1Vote
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Sep 11 (10 days ago)
visitor history
When a visitor visits the page with tracking, it would be great if we had visitor history so we can go back over the day to see who we missed Such feature is already implemented. Open contact detail o...
0votes
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Sep 10 (10 days ago)
External Consultant Agent account...
It would be very nice if we could create a sort of External Consultant account. This account would be used for sub contracters that would only need to see tickets that are assigned to them.. as that ...
2votes
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Sep 08 (13 days ago)
I would like to see a reporting on who resolves items and on items with certain tags resolved.
resolved tickets seem just as important as replied to tickets.
1Vote
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Sep 04 (17 days ago)
Moznost zakazat mazat tickety Agentom
- Moznost zakazat mazat tickety Agentom. - Moznost zakazat nenavratne mazat tickety Agentom.
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Sep 04 (17 days ago)
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions...
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions... With just generic SIP integration of connector this could be done... Easy... please make this possible. Digitale was jus...
3votes
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Sep 04 (17 days ago)
Clone LiveAgent instance for testing or development purpose
I like to create a clone of our LiveAgent setup, just to be able to test/develop new rules. But installing it on a second domain violates the license agreement. Now i have to develop in a live enviro...
2votes
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Sep 04 (17 days ago)
Bounce back when a customer attaches more than 4Mb to email
I understand that there is currently a 4MB limit through Email on the hosted version. At the moment if a customer sends an email and they have attached a file which is larger than 4MB the email just d...
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3
Sep 01 (19 days ago)
Assign multiple contacts to a company
Configuration/Contacts When you view a number of contacts - for example search a specific domain name to find all contacts belonging to a company with that specific domain, it would be useful to be a...
0votes
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Sep 01 (19 days ago)
Small icon for tickest with notes inside
It would be nice if you can develop an option that tickets with notes inside them would have some icon on ticket list (similar suggestion like with icon for tickets with attachment).
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Sep 01 (19 days ago)
Hiding right panel
It would be grate if you can provide an option to hide right panel (with a client data). Left panels are possible to hide. Here you have the screenshot: http://i57.tinypic.com/1zlsmyq.png
1Vote
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Aug 31 (21 days ago)
Strip common known footers like "incredimail" or "Virus Free"
We use LA for our general email-handling. To keep conversations clean it would be nice to have an option to completely strip well known email-footers like "incredimail" of "virus free t...
0votes
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Aug 28 (24 days ago)
Add radiobutton to a form
It is possible to add a checkbox to an inline form but why not a radiobutton, just to make a male / femaile button?
1Vote
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Aug 28 (24 days ago)
From a peel contact button go to an inline form in stead of of popup form
It would be great if I can use a peel contact button and than in stead of getting a popup contact form, get into the inline contact form page? The idea behind this request is if someone want's to con...
0votes
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Aug 28 (24 days ago)
Copy a department
It would be helpful since lots of settings, rules etc would not have to be set-up again, just altered.
1Vote
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Aug 27 (24 days ago)
Disabling selected contact channels per user (agent)
Please consider adding option to admin panel whereby admin can decide which contact channel in section "new" is available for each agent. For example: we have agents that should not be able...
2votes
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Aug 27 (24 days ago)
User can edit companies, contacts and knowledge base
In our opinion user (agent) without admin admin rights should not be authorized to do things like: - editing companies added by admin - editing contacts - editing articles in knowledge base Some opti...
0votes
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Aug 27 (24 days ago)
Integrate support w/ Draugiem.lv
We have social page on social network called www.draugiem.lv (same type as Facebook) and they have over 2.5 million users and we would be happy if we can manage our page from LiveAgent same as we do f...
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Aug 27 (25 days ago)
Agent ranking report: include 'Tags' in filter options
With tags added we can narrow down the results to a more manageable number.
1Vote
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Aug 27 (25 days ago)
Create a way to determine which tickets have been silent resolved
Currently not possible because it is not listed as a separate status in the filter options.
1Vote
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Aug 26 (26 days ago)
Filter rule: exclude several departments
Hi Guys It's not possible to exclude several departments. It seems like a small bug, because I'm able to select them but not to save. Gio. actually it seems that also the other filter options (i.e. ...
2votes
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Aug 26 (26 days ago)
move chat without opening a window
Helo, when clients clicks to move chat from it's original position, ladesk chat oopens a new browser window and if the client clicks in our website, chat window hides behind site window. I suggest tha...
0votes
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