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Feature Suggestions

today 01:38 (15 hours ago)
Ability to use alias of a mail account as 'from' address of a deparment
On behalf of a customer:We use three e-mail addresses with one IMAP inbox. So two of the email addresses are actually aliases.I can configure the aliases in LiveAgent, but I can not set one department...
1Vote
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not commented yet
yesterday 14:02 (27 hours ago)
Optimise the notification of incoming chats
When agents are working on the other page or browser, the incoming chats are hard to be noticed. As I know, liveperson has such feature with their chat. If this feature can be added or optimised, live...
6votes
New
6
yesterday 13:57 (27 hours ago)
Option for customers to leave a messag, when agent fails to respond to a chat request within a given timeframe
It would be perfect, if the customer, who is seeking a chat, get's a message when all agents fail to respond within a given timeframe, that "we are sorry, apparently there is nobody available rig...
1Vote
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not commented yet
yesterday 13:43 (27 hours ago)
interface for ticket list and ticket view needs updated
I loved live agent but as I really dig into it i have some frustrating interface issues. This is especially true with complicated long tickets with multiple parties and multiple replies. 1) Tickets n...
1Vote
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2
yesterday 13:32 (27 hours ago)
More E-Mail Integration Needed
Much more E-mail integration is needed. LiveAgent assumes that everyone is staring at the screen all day. But there are numerous scenarios where a ticket reply, creation, update, transfer, so on and...
0votes
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3
yesterday 13:26 (28 hours ago)
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions...
Twilio and Digitale nice but.. we want to use our own hosted VOIP Solutions... With just generic SIP integration of connector this could be done... Easy... please make this possible. Digitale was jus...
11votes
New
15
yesterday 13:23 (28 hours ago)
Disable immediate loading /displaying images in HTML mails / SPAM
When Spammers or Newsletter-Senders send HTML mails with images included, these images, as soon as they are loaded, tell the spammers and newsletter senders that the email was opened and read - even m...
1Vote
New
not commented yet
Dec 09 (10 days ago)
Ability to attach company to Internal Ticket, not just customer name.
When creating an internal ticket the system only allows for a customer contact to be added not a company name. Would be nice if a ticket could be generated for the company without attaching it to a sp...
0votes
New
not commented yet
Dec 08 (11 days ago)
Adding a few attachments to a new ticket
For now it is possible to add only one attachment to a new ticket, so if you want add more you have to repeat process few times. Same issue here - User request option to add multiple attachments with ...
2votes
New
2
Dec 05 (14 days ago)
Automatica online/offline agents time.
We would like to set an automatic time tier when every agent will be online or offline. Do you mean, that you will set working hours schedule for each agent and his status will be automatically chan...
0votes
New
1
Dec 05 (14 days ago)
Outlook Mail als an attachment of an mail (.msg)
Outlook supports a feature which let you attach a mail inside another. This attachments is a .msg file. Which is visible in LiveAgent but when you try to open it, the file does not have the .msg endin...
1Vote
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2
Dec 04 (14 days ago)
Add ticket manually to a company
Hello, we have the problem that we have some service agents that work for two companies which are both our clients or that we write internal tickets that are about a company (which is of course our cl...
1Vote
New
1
Dec 03 (15 days ago)
Search Chat History by Keywords
Im not sure if this is already a feature, but I often times need to find an older chat conversation but cannot go through hundreds of chats to find the right one. Instead, I would like to type in a k...
1Vote
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1
Dec 02 (17 days ago)
Undo for mass-actions
Use case:a mass action did not do what it should do (human factor). So would be great to be able to role-back the last performed mass action.
1Vote
New
not commented yet
Dec 02 (17 days ago)
Undo for mass-actions
Use case:a mass action did not do what it should do (human factor). So would be great to be able to role-back the last performed mass action.
0votes
New
not commented yet
Dec 01 (18 days ago)
Automatic reply on ticketes created outside business hours
It would be great if there was a way to send an automatic reply to tickets created (emails received) outside business hours.
5votes
New
not commented yet
Dec 01 (18 days ago)
Automatic reply on ticketes created outside business hours
It would be great if there was a way to send an automatic reply to tickets created (emails received) outside business hours.
0votes
New
not commented yet
Dec 01 (18 days ago)
Customer Security Assurance: Add SSL Lock Symbol onto of chat window
It would be good to add a lock symbol in the top bar of the chat window to let users know that their chat transmission is secured when it is being sent through https.
1Vote
New
not commented yet
Nov 28 (21 days ago)
Possibility with restAPI to retrieve emails with attachments (by customer)
If attachment has image type, the message in response contains:[["name","value"],["id","64bb08f69776e75a437e3571739af3bf"],["name","Screen Shot 2...
1Vote
New
not commented yet
Nov 25 (24 days ago)
Download Area in Knowledge Base
Situation: I need to give to my customer link for downloading files, such pdf documents or zip .A download area (avaiable for customer only) would be great: customers login, they browse categories the...
1Vote
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not commented yet