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Feature Suggestions

Oct 31 (23 days ago)
Add attachments to knowledgebase articles
Add attachments to knowledgebase articles This will be helpful to have so that commonly used forms can be downloaded by customers without the need for a ticket to be created. It would automate a lot o...
6votes
Started
8
Oct 12 (42 days ago)
Auto assign tickets on reply from agent
When an agent replies it would be nice if the ticket can be auto assigned to that agent so he can follow up. Now you have to do this manually. Even not possible using rules. this is under development ...
3votes
Started
6
Sep 10 (2 months ago)
Musho Chat Button Missing - Bloated CSS
I brought this to your attention nearly a year ago, but the problem was apparently ignored, and suggestion deleted. I like the of Musho Chat theme, but it does not display a "send button" f...
0votes
Started
1
Sep 10 (2 months ago)
Receive International Phone Calls
I know you guys partnered with Twilio, however, they do not provide telephone #'s for many countries, so we're limited to what they provide. For example, I want to do business with Belarus, and I wan...
0votes
Started
4
Sep 03 (2 months ago)
Serve resources from a consistent URL
There are a lot of redundant files in LiveAgent. This is OK on the backend. However, double-downloading the same content from two different places is a no-no. On my current implementation, these file...
0votes
Started
1
Jul 14 (4 months ago)
Chat support for mobile application of Live Agent
It would be great, if the mobile application of Live Agenthttp://www.qualityunit.com/liveagent/caracteristiques/mobilesupported chat as well.
1Vote
Started
1
May 30 (5 months ago)
LiveAgent Needs to Keep Entire Email Thread
LiveAgent needs to keep entire email thread in the replies, not just with a link. This is crucial in the US when conducting business with other companies. For legal purposes companies need to keep the...
1Vote
Started
12
May 29 (5 months ago)
Have a tab for online visitors
It would be nice to have a tab so you can easily get to see your online visitors instead of having to go to reports and choose visitors list
1Vote
Started
9
May 28 (5 months ago)
Turning Forum Question into Ticket
When you are helping customers and sometimes you get to the point where you need to get private information from them, is there a way to turn a forum question into a support ticket? It seems counter p...
1Vote
Started
1
May 28 (5 months ago)
Iphone / Ipad
Hi The Agent does not work well with Iphone or Ipad , from the customer side.' Are you planning a solution to that problem? Shahar yes, customer web view optimized for mobile devices would be good ...
1Vote
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15
May 25 (6 months ago)
4.4.5.15: resolve ticket
with 4.4.5.15 the resolve ticket action forces the agent to enter a comment, so requires 2 clicks. while I see that is a good thing to make agents to handle "resolve" more carefully for me ...
1Vote
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2
Oct 21, 2013
Mobile and Tablet
i have asked so many times before. when are you going to adapt the live agent to Mobile and Tablets?Messages that users write does not get through.
1Vote
Started
not commented yet
Sep 04, 2013
Article/Forum/Suggestion Creator/Editor similar or looks exactly to this one: http://ckeditor.com/demo
As far as I know, Live Agent is a software, simple, easy way to track, respond and solve YOUR (and or OUR) customer's issues.It's necessary to clearly state, describe, answer, address and solve each a...
1Vote
Started
2
Jul 18, 2012
Show browsing history when initiating chat with user.
We would like to view the browsing history of a user to better understand the things they're interested in before/when initiating a chat with them.
1Vote
Started
not commented yet