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Feature Suggestions

Sep 27 (3 days ago)
To make the knowledgebase username and password protected. At the moment it's open to all.
To make the knowledgebase username and password protected. At the moment it's open to all... I'd like just my customers using the area, so ideally sharing the username and password table. Or worst way...
3votes
Under review
not commented yet
Sep 27 (3 days ago)
Mobile App Checkboxes and Actions on Multiple Tickets
Hello It would be really useful if we could have checkboxes in the mobile app (I use iOS) and then the ability to run multiple actions on selected tickets all at once just like in the desktop app. I ...
2votes
Under review
not commented yet
Sep 27 (3 days ago)
Send email / ticket from mobile app
Hello It would be really useful if we could write a ticket from the mobile app (I use iOS). If I need to write an email I have to do so out of the system which can make tracking the sent email later ...
2votes
Under review
not commented yet
Sep 26 (3 days ago)
Allow canned-messages to applied to more than one department.
Several departments may use the same canned message. However, it appears as though you can only use canned messages for the department the ticket is currently applied to. That makes sense, but means t...
5votes
Under review
2
Sep 26 (4 days ago)
convert non-custom contact button to custom type - design
customer suggested that we add an option to convert a non-custom button to custom type, while keeping the same button code and statistics.
0votes
Under review
not commented yet
Sep 25 (5 days ago)
Integration for WHMCS
It would be interesting for an integration of the solution liveagent whmcs and Hostbill as well :) More needs may be as following: 1-Create user ID,password in Liveagent when a client create his accou...
3votes
Under review
6
Sep 25 (5 days ago)
Ticket /mail attachment
It would be very helpful to see in list of tickets, if a ticket has some attachment. Some clip icon would be fine. thanks for suggestion Would be very helpful indeed Great... voted!
4votes
Under review
3
Sep 13 (17 days ago)
Customizable Feedback Forms and website notifications
Hi Currently there is no way to customize the feedback form widget. For example in our case, we want create a small feedback form which slides from the side of the screen. Right now there is only on...
0votes
Under review
1
Sep 12 (18 days ago)
Auto-assign company for contact - by mail domain
Contact will be assigned to company by mail suffix. Example: Company will be assigned mail domain: @mymaildomain.com All contacts with this email domain will be automatically assigned to this company...
2votes
Under review
2
Sep 12 (18 days ago)
I need new filter - Assigned to [ Nobody or Me ]
I need filter all tickets who are not assigned or it's assigned to me. I need to view all opened tickets which I have to resolve . I need this function. It should be possible to setup such filters. S...
1Vote
Under review
6
Sep 10 (20 days ago)
Show Visitor IP in "Chats Overview"
You have had this in previous versions, and it's important for fraud protections and analytics purposes. Would you please make each visitors IP appear in the "Chats Overview" section as it ...
3votes
Under review
3
Sep 10 (20 days ago)
Export filter presets
Every time when we have a new agent we have to set up the same filters over and over. It would be great if we can define global filters or be able to export / import search filter presets. we think ...
3votes
Under review
7
Sep 08 (22 days ago)
All information (headers) about ticket
Hello! Please add more information about tickets, because now i see only "reply-to" mail - in feedback form everybody can fill any mail to reply. I wont to know, when email is real and when ...
2votes
Under review
6
Sep 05 (25 days ago)
Allow designating CDN domain to speed up LiveAgent
Some of us have CDNs set up. Serving the LiveAgent javascript, css, and image files from a CDN (Edge Server) local to the visitor will speed things up. In my case, every http request goes all the way ...
1Vote
Under review
1
Sep 04 (26 days ago)
Add hierarchical structure and search to canned messages pop-up.
We have hundreds of "canned messages" relating to our products use and tips and tricks. We would like to be able to quickly browse the canned messages by using folders to group the. Also, a ...
2votes
Under review
5
Sep 02 (28 days ago)
Make rules based on a field from contact form.
I'd like to use a field from contact form to make a rule depending on this field by changing the SLA level. There is attached an example. Regards. Great Idea! Would love to see this feature Wonderful...
7votes
Under review
2
Aug 31 (30 days ago)
Rule Edit / Add - add "testing switch" do not email / send to test location
If you would make an error in creating or editing a RULE the system might end up mailing every user in the database. Maybe you could add a switch to send email output to an alternative e-mail adress,...
0votes
Under review
1
Aug 20 (41 days ago)
Postpone + auto resolve in x period
Postpone + auto resolve in x period This way you can postpone a ticket... and if a client does not reply within x period the ticket will be set to resolve. this can be done with Time Rules - I think ...
1Vote
Under review
1
Aug 17 (44 days ago)
print ticket
depending on the problem you have to solve, it may be useful to print the ticket. we plan to export ticket as PDF document, so you can print it Thank you for your review, Andrej If possible, is the...
3votes
Under review
4
Aug 17 (44 days ago)
Agents bulletin board
I think a good idea is to add in the main screen a bulletin board that agents can keep update with new features & updated Shahar maybe better place to display software news is Menu->About? i ...
1Vote
Under review
4
Aug 17 (44 days ago)
Change Management / Who may use a certain TAG....
I have two requests... In the ITIL process you also have Change Management. It would be really nice to create a ticket (Change ticket) and Transfer it to a Change Department.. or a change manager.. w...
2votes
Under review
2
Aug 13 (48 days ago)
Time Rules and Custom Filter lack some conditions
In automation the 'Rules' option has more criteria when conditions are met than 'Time Rules', like Subject, From, To, Body, etc.. The Custom Filter also lacks some of these conditions. At the moment...
1Vote
Under review
2
Aug 06 (55 days ago)
Rules: action "send answer" should offer same options as "send mail to"
I understand "send mail to" sends an email, but the message is not added to ticket but "send answer" is having less options to style the message, but adds it to the ticket. I sugg...
2votes
Under review
1
Aug 06 (55 days ago)
Filter tags AND, OR, XOR options.
The filter option has a tag-line which filters like "Tag1 AND Tag2 AND Tag5". It would be pleasant if we can filter like: "(Tag1 AND Tag2) OR Tag5". Just a simple option to filter...
1Vote
Under review
not commented yet
Aug 06 (55 days ago)
Pass ticket ID and subject to Toggl
Hi, I suggest that it will be possible to pass the ticket ID and subject to toggl, so that time can be tracked. Toggl is very flexible and it would take fairly short time to create API integration w...
1Vote
Under review
not commented yet
Jul 25 (2 months ago)
dns resolve name from IP address
It would be great for Live Agent to resolve IP address so you can see organisation visiting site
1Vote
Under review
2
Jul 24 (2 months ago)
Hiding of About Dialog for Agents
Hiding of About Dialog for Agents
1Vote
Under review
1
Jul 24 (2 months ago)
user Profile with the ability to connect Facebook account to avoid 2 profiles with the same email but with different passwords.
It happened that I registered in this Knowledgebase using my email, and been successful registering.One time, I forgot my password for that account for this knowledgebase. So, I used the option 'Login...
1Vote
Under review
4
Jul 23 (2 months ago)
WorkReports based on clients domain.
Hi, As a former SupportCenter user I am really missing the ability to create a work report based on my clients e-mail domain. /Jens.
1Vote
Under review
1
Jul 22 (2 months ago)
Tag identification in left panel tickets
Tags are used to differentiate tickets, but when having a long list of tickets in the left panel, you do not know which ticket has what tag... and sometimes you really need to know it.See the image at...
1Vote
Under review
1