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Feature Suggestions

Oct 21 (4 days ago)
Edit or delete notes on tickets
It should be possible for (permitted) agents to edit or delte notes on tickets. At present you can only delete the whole ticket. +1 also already requested this.. Any chance of this being implemented? ...
2votes
Under review
9
Oct 18 (7 days ago)
Integration for WHMCS
It would be interesting for an integration of the solution liveagent whmcs and Hostbill as well :) More needs may be as following: 1-Create user ID,password in Liveagent when a client create his accou...
3votes
Under review
7
Oct 12 (13 days ago)
I need new filter - Assigned to [ Nobody or Me ]
I need filter all tickets who are not assigned or it's assigned to me. I need to view all opened tickets which I have to resolve . I need this function. It should be possible to setup such filters. S...
1Vote
Under review
6
Oct 12 (13 days ago)
Auto-assign company for contact - by mail domain
Contact will be assigned to company by mail suffix. Example: Company will be assigned mail domain: @mymaildomain.com All contacts with this email domain will be automatically assigned to this company...
3votes
Under review
2
Oct 08 (17 days ago)
All information (headers) about ticket
Hello! Please add more information about tickets, because now i see only "reply-to" mail - in feedback form everybody can fill any mail to reply. I wont to know, when email is real and when ...
2votes
Under review
6
Oct 04 (21 days ago)
Add hierarchical structure and search to canned messages pop-up.
We have hundreds of "canned messages" relating to our products use and tips and tricks. We would like to be able to quickly browse the canned messages by using folders to group the. Also, a ...
2votes
Under review
5
Oct 04 (21 days ago)
Allow designating CDN domain to speed up LiveAgent
Some of us have CDNs set up. Serving the LiveAgent javascript, css, and image files from a CDN (Edge Server) local to the visitor will speed things up. In my case, every http request goes all the way ...
1Vote
Under review
1
Oct 02 (23 days ago)
Make rules based on a field from contact form.
I'd like to use a field from contact form to make a rule depending on this field by changing the SLA level. There is attached an example. Regards. Great Idea! Would love to see this feature Wonderful...
8votes
Under review
2
Sep 30 (25 days ago)
Rule Edit / Add - add "testing switch" do not email / send to test location
If you would make an error in creating or editing a RULE the system might end up mailing every user in the database. Maybe you could add a switch to send email output to an alternative e-mail adress,...
0votes
Under review
1
Sep 27 (28 days ago)
To make the knowledgebase username and password protected. At the moment it's open to all.
To make the knowledgebase username and password protected. At the moment it's open to all... I'd like just my customers using the area, so ideally sharing the username and password table. Or worst way...
3votes
Under review
not commented yet
Sep 27 (28 days ago)
Mobile App Checkboxes and Actions on Multiple Tickets
Hello It would be really useful if we could have checkboxes in the mobile app (I use iOS) and then the ability to run multiple actions on selected tickets all at once just like in the desktop app. I ...
2votes
Under review
not commented yet
Sep 27 (28 days ago)
Send email / ticket from mobile app
Hello It would be really useful if we could write a ticket from the mobile app (I use iOS). If I need to write an email I have to do so out of the system which can make tracking the sent email later ...
2votes
Under review
not commented yet
Sep 26 (29 days ago)
Allow canned-messages to applied to more than one department.
Several departments may use the same canned message. However, it appears as though you can only use canned messages for the department the ticket is currently applied to. That makes sense, but means t...
7votes
Under review
2
Sep 26 (29 days ago)
convert non-custom contact button to custom type - design
customer suggested that we add an option to convert a non-custom button to custom type, while keeping the same button code and statistics.
0votes
Under review
not commented yet
Sep 25 (30 days ago)
Ticket /mail attachment
It would be very helpful to see in list of tickets, if a ticket has some attachment. Some clip icon would be fine. thanks for suggestion Would be very helpful indeed Great... voted!
4votes
Under review
3
Sep 13 (42 days ago)
Customizable Feedback Forms and website notifications
Hi Currently there is no way to customize the feedback form widget. For example in our case, we want create a small feedback form which slides from the side of the screen. Right now there is only on...
0votes
Under review
1
Sep 10 (45 days ago)
Show Visitor IP in "Chats Overview"
You have had this in previous versions, and it's important for fraud protections and analytics purposes. Would you please make each visitors IP appear in the "Chats Overview" section as it ...
3votes
Under review
3
Sep 10 (45 days ago)
Export filter presets
Every time when we have a new agent we have to set up the same filters over and over. It would be great if we can define global filters or be able to export / import search filter presets. we think ...
3votes
Under review
7
Aug 20 (2 months ago)
Postpone + auto resolve in x period
Postpone + auto resolve in x period This way you can postpone a ticket... and if a client does not reply within x period the ticket will be set to resolve. this can be done with Time Rules - I think ...
1Vote
Under review
1
Aug 17 (2 months ago)
print ticket
depending on the problem you have to solve, it may be useful to print the ticket. we plan to export ticket as PDF document, so you can print it Thank you for your review, Andrej If possible, is the...
3votes
Under review
4