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Feature Suggestions

Dec 18 (46 hours ago)
To make the knowledgebase username and password protected. At the moment it's open to all.
To make the knowledgebase username and password protected. At the moment it's open to all... I'd like just my customers using the area, so ideally sharing the username and password table. Or worst way...
5votes
Under review
3
Dec 17 (2 days ago)
Sync customers, contacts using CardDav standard
Google contacts IOS and many others are now using this. It would be a great way to keep desk upto date with other databases. What would be the source of data? i have multiple saas apps. namely though...
1Vote
Under review
4
Dec 14 (6 days ago)
Make rules based on a field from contact form.
I'd like to use a field from contact form to make a rule depending on this field by changing the SLA level. There is attached an example. Regards. Great Idea! Would love to see this feature Wonderful...
11votes
Under review
3
Dec 05 (15 days ago)
All information (headers) about ticket
Hello! Please add more information about tickets, because now i see only "reply-to" mail - in feedback form everybody can fill any mail to reply. I wont to know, when email is real and when ...
2votes
Under review
6
Dec 05 (15 days ago)
Ticket /mail attachment
It would be very helpful to see in list of tickets, if a ticket has some attachment. Some clip icon would be fine. thanks for suggestion Would be very helpful indeed Great... voted!
4votes
Under review
3
Dec 05 (15 days ago)
Clicking "reply"" button = assigning ticket to the current agent
It will be great if there could be an option causing that clicking "Reply" button in the ticket will automatically assign ticket to this (current) agent. This will be helpfull for agents t...
3votes
Under review
3
Dec 05 (15 days ago)
Export filter presets
Every time when we have a new agent we have to set up the same filters over and over. It would be great if we can define global filters or be able to export / import search filter presets. we think ...
3votes
Under review
8
Nov 26 (24 days ago)
Rules: action "send answer" should offer same options as "send mail to"
I understand "send mail to" sends an email, but the message is not added to ticket but "send answer" is having less options to style the message, but adds it to the ticket. I sugg...
2votes
Under review
2
Nov 20 (30 days ago)
Edit or delete notes on tickets
It should be possible for (permitted) agents to edit or delte notes on tickets. At present you can only delete the whole ticket. +1 also already requested this.. Any chance of this being implemented? ...
2votes
Under review
9
Nov 17 (32 days ago)
Integration for WHMCS
It would be interesting for an integration of the solution liveagent whmcs and Hostbill as well :) More needs may be as following: 1-Create user ID,password in Liveagent when a client create his accou...
3votes
Under review
7
Oct 27 (54 days ago)
Mobile App Checkboxes and Actions on Multiple Tickets
Hello It would be really useful if we could have checkboxes in the mobile app (I use iOS) and then the ability to run multiple actions on selected tickets all at once just like in the desktop app. I ...
2votes
Under review
not commented yet
Oct 27 (54 days ago)
Send email / ticket from mobile app
Hello It would be really useful if we could write a ticket from the mobile app (I use iOS). If I need to write an email I have to do so out of the system which can make tracking the sent email later ...
2votes
Under review
not commented yet
Oct 26 (55 days ago)
convert non-custom contact button to custom type - design
customer suggested that we add an option to convert a non-custom button to custom type, while keeping the same button code and statistics.
0votes
Under review
not commented yet
Oct 12 (2 months ago)
I need new filter - Assigned to [ Nobody or Me ]
I need filter all tickets who are not assigned or it's assigned to me. I need to view all opened tickets which I have to resolve . I need this function. It should be possible to setup such filters. S...
1Vote
Under review
6
Oct 12 (2 months ago)
Auto-assign company for contact - by mail domain
Contact will be assigned to company by mail suffix. Example: Company will be assigned mail domain: @mymaildomain.com All contacts with this email domain will be automatically assigned to this company...
3votes
Under review
2
Oct 04 (2 months ago)
Add hierarchical structure and search to canned messages pop-up.
We have hundreds of "canned messages" relating to our products use and tips and tricks. We would like to be able to quickly browse the canned messages by using folders to group the. Also, a ...
2votes
Under review
5
Oct 04 (2 months ago)
Allow designating CDN domain to speed up LiveAgent
Some of us have CDNs set up. Serving the LiveAgent javascript, css, and image files from a CDN (Edge Server) local to the visitor will speed things up. In my case, every http request goes all the way ...
1Vote
Under review
1
Sep 30 (2 months ago)
Rule Edit / Add - add "testing switch" do not email / send to test location
If you would make an error in creating or editing a RULE the system might end up mailing every user in the database. Maybe you could add a switch to send email output to an alternative e-mail adress,...
0votes
Under review
1
Sep 26 (2 months ago)
Allow canned-messages to applied to more than one department.
Several departments may use the same canned message. However, it appears as though you can only use canned messages for the department the ticket is currently applied to. That makes sense, but means t...
7votes
Under review
2
Sep 13 (3 months ago)
Customizable Feedback Forms and website notifications
Hi Currently there is no way to customize the feedback form widget. For example in our case, we want create a small feedback form which slides from the side of the screen. Right now there is only on...
0votes
Under review
1