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Feature Suggestions

Jul 21 (58 days ago)
Add a logo to the department
We use liveagent to manage the customer service for several (sub)companies, They all have difference logo's and urls. We display the url in the signature of our agent which leaves us with the logo's.N...
1Vote
Declined
1
Jul 21 (58 days ago)
Search function at category level
Go to http://support.qualityunit.com/644712-Post-Affiliate-Network and you will notice that when you use the search box it searches across the whole knowledge base. There should be an option to search...
0votes
Declined
1
Jul 20 (59 days ago)
Email POP3 import uses import time not from of email
When importing all the old emails, they appear to have been sent on the same day because the import does not use the date/time of the email, it uses the current system time.
0votes
Declined
1
Jun 27 (2 months ago)
Reverse the order of the communication in a ticket
At this moment, the oldest mails are on top and the most recent are at the bottom. This makes you have to scroll all the way down to pick up where you left off the last time you worked on a ticket. ...
0votes
Declined
1
Jun 24 (2 months ago)
Tag tree to have subtags
It would be very useful to have a tag tree to have subtags and better manage tickets coding
1Vote
Declined
1
Jun 19 (2 months ago)
Department Schedules - AKA My Agents Never Sign Off!
Hi,Would like to submit a suggestion...My agents ALWAYS forget to close their chat windows. You can see the problems that this might create. Visitors come on all excited that they can chat, and there ...
1Vote
Declined
4
Jun 17 (3 months ago)
Agent's logged in hours
It would be great to easily see only an agent's logged in hours as a report with all of its data and activity.
1Vote
Declined
2
Jun 10 (3 months ago)
per user rule (private rules)
Is it possible to give agents the ability to create their own rules? Maybe introduce an extra role like 'manager' which is able to create rules for him/her-self and optionally all the agents in his/he...
1Vote
Declined
5
Jun 04 (3 months ago)
One click upgrade
I have my it guy install. But it would be nice if the ordinary person could simply do a one click upgrade similar to wordress or a lot of other server type softwares. I don't really know how to log i...
0votes
Declined
1
May 20 (3 months ago)
option to put attachments into knowledgebase articles
see above. that's it this is duplicate of existing request
0votes
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1
May 18 (4 months ago)
Notification on new visitors
I would like to be able to hear a sound on new visitors, so I can choose to initiate chat if I want. This should be both on agent site (desktop or mobile) and in the android app. I am sure others wo...
0votes
Declined
not commented yet
May 08 (4 months ago)
Add options for managing facebook plugin
Add option to not delete facebook posts when the ticket bound to the facebook post is deleted from live agent It was planned feature to delete post together with ticket. If the post should not be del...
0votes
Declined
1
Apr 24 (4 months ago)
Downloadable invoice receipts
I would like to download and print my invoice receipts from the site. You can resend invoices to email address yes, but We want to send/download for our bookkeeper directly. This is duplicate of anoth...
0votes
Declined
3
Mar 04 (6 months ago)
Auto Close Ticket after X Days..
It would be nice to have a builtin feature which does... When a REPLY is done from Agent and customer does not answer.. Customer gets email in x days.. that ticket is open for x time unchanged and th...
1Vote
Declined
2
Aug 13, 2013
System added entries about mail sending --> to who
Please add to the lines "system sent email" to WHO it sent the email... this would be much nicer...
1Vote
Declined
2
Aug 12, 2013
Admin ticket tracking
It would be nice to have taging system visible to admins only, so that we can track particular topic. This would be usefull for tracking agents and view how they handle specific situations...
0votes
Declined
not commented yet
Aug 12, 2013
Mobile Native client app
Wouldn't it be great to also have a native iOS and Android Client app.. with which the client can login and see their tickets... open new ones.. and do a live chat with us...Maybe build this in de cur...
1Vote
Declined
4
Aug 12, 2013
Possibility to set up different tags by departments
We use more different tags by departments that results that the tag list is really long and takes couple of seconds for the agents to find the right tag. if there will be the possibility to have diffe...
1Vote
Declined
2
Jul 28, 2013
Mobile Native client app
Wouldn't it be great to also have a native iOS and Android Client app.. with which the client can login and see their tickets... open new ones.. and do a live chat with us...Maybe build this in de cur...
1Vote
Declined
1
May 16, 2013
Live Agent DESKTOP APLLICATION
It would be great if you develop a desktop application than relying on server application. This would be very great.
1Vote
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12
Mar 21, 2013
LiveAgent Desktop Application
Please develop the desktop application for the LiveAgent software. I think this is very important as its easier than Server application. So team Quality Unit think about this please. JAMAL.
1Vote
Declined
not commented yet
Feb 07, 2013
INSERT THE WHOLE PREVIOUS TEXT WITH CLIENT WHILE FORWARDING OR REPLY ON A MESSAGE
INSERT THE WHOLE PREVIOUS TEXT WHILE FORWARDING OR REPLY ON A MESSAGE,
0votes
Declined
1
Jan 14, 2013
Option to schedule ticket to notify agent at certain time
It would be helpful if agent can schedule ticket(or notification for ticket/action) to ring at certain time, for example 'call customer xx at 4pm'
1Vote
Declined
1
Jan 07, 2013
Hide the email addresses of the customers from the agents
The customer suggested (TTX-PJRIH-127) to implement the feature to hide the email addresses of the customers from the agents so that the agents do not see them in their panel at all.
0votes
Declined
not commented yet
Nov 20, 2012
Adding an option to create an internal message for agents ( like transfer ) without having to create the ticket via email.
Similar to 'Compose message', but to create a message internally for agents only. With assign to department and specific agent options. Possibly connected to internal agent communication interface.
0votes
Declined
2
Oct 16, 2012
Message Alert Sound on Visitors Computer
Sometimes, during a live chat, a visitor may go to another webpage and forget about the chat window of Live Agent, so it would be nice if the operator can press a button such as "ring visitor&quo...
1Vote
Declined
6
May 23, 2012
Password setting when adding new agent
When adding new agent there is no field where the password can be set for this new agent. Maybe the "password" field should be there.
0votes
Declined
1
May 09, 2012
Custom Status of a ticket
I like to see som custom status and maybe colors like we have in Support Center. I ticket can be in different phases when working with a solution to it, like you have here in the suggestion part of th...
1Vote
Declined
2
May 03, 2012
Option for position of live chat window
The chat window is on right by default. It would be great to have an option to choose if I want it to appear on left, right on centered in the bottom ... or maybe some other options.
1Vote
Declined
2
Apr 24, 2012
The option to change/replace the logo and links in Menu > About :D
The option to change/replace the logo and links in Menu > About to the Company/Agency's Information.
1Vote
Declined
7