I created a work around in Outlook 2010.
Using a MACRO and the "From Other email account" (or Send As), I generate a lot of new tickets through the system. I receive a support request to my private account and I simply use my macro to forward it on. It changes the name of the sender (from me) to the email account from the person I received it from, and it has all of the original information, even strips the FWD: at the subject line.
Not everyone uses Outlook though :)