Knowledgebase >> SupportCenter - Helpdesk Software >> Troubleshooting

Troubleshooting

It happens very seldom, that the same problem as you have, had no other user.
In this section we will try to summarize all troubles of our existing customers and also description how to solve the problems.

After installation I got error: {"result":null,"error":"Received empty request.","id":false,"push":null,"execTime":0.054178}

cron error: php: command not found

Error: Failed to save ticket. : No Mail Account Selected

failed to add recipient: xxx@xxx.com [SMTP: Invalid response code recieved from server (code: 550, response 5.7.1 ... Relaying denied)]

Failed to login to pop3 server: pop.gmail.com and username xxxx with error message: Password error: [AUTH] Username and password not accepted

How to reset the admin password to the SC

I don't see charts in reports section.

I forgot my password and sending password to e-mail is not working

I got error when I try to send mails: code: 550, response: SITEGROUND localhost is a silly HELO.

I got error: Failed to decode message UID-185-1165440165 with error could not create file...

I got fatal error: Allowed memory size of xxx bytes exhausted (tried to allocate yyy bytes). What to do now ?

I'm not able to fetch mails from Exchange server

I'm not able to fetch mails from gmail. How can I fix this problem ?

I'm not sure if my php is able to connect to my MySql database

I'm receiving a 403 Forbidden error message ...

Mails are fetched from mail server just once after defining mail account in SupportCenter. What should I do to fix this problem ?

My hosting doesn't support cron. How can I workaround this problem ?

Next jobs.php process blocked - one more process is still running

PHP Warning: Invalid argument supplied for foreach() in server\include\QUnit\Config.class.php

Request Timeout - XMLHttpTransport Error: 403 Forbidden

We keep getting mails with subject "Delivery Failure." What is the reason ?

What is the reason for the error: Error sending email. (sendmail returned error code 127) ?

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