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Integration of suggestions to third party applications

Suggestions from SupportCenter knowledge base module can be integrated also into third party applications.
Example how can be done such integration is in server/submit_form.php

List of suggestions are returned by script server/kb_search.php
As input parameter you need to send by POST or GET content in parameter query, to which you search suggestions.
We recommend to use POST requests if you want to send bigger content to suggestion request.

Example of request:
http://support.qualityunit.com/server/kb_search.php?query=SupportCenter%20Installation%20

Result of such request is html formatting found entries by css classes (you can define your own css): 
CSS classes used for formatting: suggestion_row, suggestion_url, suggestion_item_title

Example of HTML output:
<div class='suggestion_row'>
	<a class='suggestion_url' href='http://support.qualityunit.com/knowledgebase/live-agent-live-chat-software/installation-update.html' target='_blank'>Live Agent - live chat software / <span class='suggestion_item_title'>Installation & Update</span></a>
</div>
<div class='suggestion_row'>
	<a class='suggestion_url' href='http://support.qualityunit.com/knowledgebase/supportcenter/installation-upgrade.html' target='_blank'>SupportCenter - Helpdesk Software / <span class='suggestion_item_title'>Installation & Upgrade</span></a>
</div>

Example of css definition for results:
/* Suggestions */
.suggestions_title {
	font-weight: bold;
	font-size: 16px;
	padding-bottom: 10px;
	padding-left: 40px;
	background: transparent url(../img/question_red.gif) no-repeat;
	
}

.suggestions_block {
	margin-top: 10px; 
	margin-bottom: 10px;
	border: 1px #C3D9FF solid;
	padding: 5px;
	-moz-border-radius: 8px;
	border-radius: 8px;
	padding: 20px;
	background-color: #E0ECFF;
}

.suggestion_item_title {
	font-weight: bold;
}

.suggestion_row {
	padding-bottom: 5px;
}


How to request suggestions from HTML form ?

We prepared simple javascript library, which makes request to knowledgebase after user stopped typing in subject or body of form.
Details you can find in file knowledgebase/js/knowledgebase.js
this javascripts counts with existance of suggestion block element inside form html:

<div id="suggestionsBlock" style="display: none;" class="suggestions_block">
	<div class="suggestions_title">Knowledgebase Suggestions</div>
	<div id="suggestionsContainer"></div>
</div>

This javascript also counts on existence of these elements:

<form id="SubmitNewTicket">
    <input type="hidden" name="applicationURL" value="http://www.yoursite.com/supportcenter/" /> <!-- change the url to your path to Support Center -->
    <input type="text" name="subject" /> <!-- this does not have to be text type input, but it has to have name 'subject' -->
    <textarea name="body"></textarea> <!-- this also does not have to be textarea, but it has to have name 'body' -->
</form>
Now we need to start the listener. Put this somewhere into the body:
<script type="text/javascript">
startListeners();
</script>
Don't forget to add the knowledgebase/js/knowledgebase.js into head element:
<head>
... 
<script type="text/javascript" src="http://www.yoursite.com/supportcenter/knowledgebase/js/knowledgebase.js"></script>
</head>

Content of suggestion request will be loaded into innerHTML of suggestionsContainer div element.




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