Email troubleshooting

This error may occur if an incorrect SMTP port is configured. While some servers require port 465 for SMTP communication, it may not be supported in this case. Please try using port 587 instead.

In some cases, approval or decline links within email notifications are generated with an incorrect URL, displaying a duplicated base domain. This issue prevents recipients from performing the intended approval or decline actions. The root of the problem typically lies within the HTML code of the email templates configured in the Merchant panel. The incorrect template structure results in malformed URLs such as: <a href="https://yourdomain.com/https://yourdomain.com/approve/123456">Appro...

When using GoDaddy hosting, configuring an email gateway in Post Affiliate Pro can sometimes be challenging. The following settings provide a simple and reliable approach: SMTP Server: https://relay-hosting.secureserver.net/ Port: 25 Authentication: Not required With these settings configured, your email gateway should be ready for use.

If your emails are not being sent, even though your test emails work, please review your email content. Sometimes, hidden special characters in the email body can cause this issue. To resolve it, copy the email text into a plain text editor (such as Notepad), then copy it again and paste it back into your email. This process will remove any hidden formatting and special characters, which should allow your email to be sent successfully.

Email is not sent due to failed authentication: Authentication failure [SMTP: Invalid response code received from server (code: 535, response: 5.7.8 Error: authentication failed: another step is needed in authentication)] This error is caused by your SMTP server using a different type of authentication method. By default, the plain authentication method is used in our application. You can either permit the PLAIN authentication method on your SMTP server, or configure another authentication m...

If you receive the following error message when attempting to send emails: Validation failed for: Affiliate program superAff.com <some@email.com> Pay close attention to the part that reads superAff.com. Notice the full stop (period)? This is likely the source of the problem. Certain SMTP servers cannot process an address enclosed in < > brackets in the From field if there is a full stop immediately before the email address. This can cause your emails to fail validation and not be s...

Pending emails may result from improperly configured auto-responder plugins, such as 'Auto Response Plus.' When these plugins are activated but not fully set up, they can cause essential email fields—such as the recipient address and email body—to remain empty. Additionally, the email subject may not match the intended content, leading to errors flagged as 'Recipients' in the system. This misconfiguration prevents emails from being sent successfully and leaves them in a pending state. To resolve...

Emails sent from Post Affiliate Pro are sometimes delivered only to certain email servers, while others may not receive them at all. Additionally, these emails are often marked as spam. To diagnose this issue, review your email (SMTP) server logs. If you encounter a log entry similar to the following: May 9 13:01:00 example postfix/smtp[12722]: 71F4110179: to=<support@qualityunit.com>, relay=qualityunit.com[50.28.21.67]:25, delay=2.3, delays=0.53/0.01/1.6/0.15, dsn=5.0.0, status=bounced ...