Email troubleshooting

This error may occur if an incorrect SMTP port is configured. While some servers require port 465 for SMTP communication, it may not be supported in this case. Please try using port 587 instead.

In some cases, approval or decline links within email notifications are generated with an incorrect URL, displaying a duplicated base domain. This issue prevents recipients from performing the intended approval or decline actions. The root of the problem typically lies within the HTML code of the email templates configured in the Merchant panel. The incorrect template structure results in malformed URLs such as: <a href="https://yourdomain.com/https://yourdomain.com/approve/123456">Appro...

When using GoDaddy hosting, configuring an email gateway in Post Affiliate Pro can sometimes be challenging. The following settings provide a simple and reliable approach: SMTP Server: https://relay-hosting.secureserver.net/ Port: 25 Authentication: Not required With these settings configured, your email gateway should be ready for use.

If your emails are not being sent, even though your test emails work, please review your email content. Sometimes, hidden special characters in the email body can cause this issue. To resolve it, copy the email text into a plain text editor (such as Notepad), then copy it again and paste it back into your email. This process will remove any hidden formatting and special characters, which should allow your email to be sent successfully.

Email is not sent due to failed authentication: Authentication failure [SMTP: Invalid response code received from server (code: 535, response: 5.7.8 Error: authentication failed: another step is needed in authentication)] This error is caused by your SMTP server using a different type of authentication method. By default, the plain authentication method is used in our application. You can either permit the PLAIN authentication method on your SMTP server, or configure another authentication m...

If you receive the following error message when attempting to send emails: Validation failed for: Affiliate program superAff.com <some@email.com> Pay close attention to the part that reads superAff.com. Notice the full stop (period)? This is likely the source of the problem. Certain SMTP servers cannot process an address enclosed in < > brackets in the From field if there is a full stop immediately before the email address. This can cause your emails to fail validation and not be s...

This pending emails are caused by some Plugin - you have to configure all activated plugin(s) such as "Auto response plus". The emails are not sent because this not configured plugin causes the Recipient filed is empty such as the body of the email. Also in the Mail subject is mismatch. The error for this pending emials is described as "Recipients". So the only fix for this is to configure the plugin(s).

Emails sent from Post Affiliate Pro are delivered only to some email servers, but not to all and are often marked as apam. Check your email (SMTP) server logs, if you see log similar to this: May 9 13:01:00 example postfix/smtp[12722]: 71F4110179: to=<support@qualityunit.com>, relay=qualityunit.com[50.28.21.67]:25, delay=2.3, delays=0.53/0.01/1.6/0.15, dsn=5.0.0, status=bounced (host qualityunit.com[50.28.21.67] said: 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1) (in ...