Troubleshooting

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Understanding Shopify "Webhook is Failing" Notifications

Occasionally, you may receive an email notification from Shopify with the subject Your webhook is failing, containing the following message: Example Notification Email Your webhook for ... at https:// ... .postaffiliatepro.com/plugins/Shopify/shopify.php?ac=order&status=paid is failing to return a successful response. This webhook has been attempted ... times. If your webhook continues to fail, it will be removed and your application will not receive any more notifications. Although these not...

Troubleshooting Slow or Unresponsive Post Affiliate Pro Cloud Accounts

If your Post Affiliate Pro cloud account is slow or not loading at all, there may be several reasons for this issue. We have servers located in various regions around the world, and our network configuration is quite complex. As a result, specific issues can occur. For example, your account might work for us in Europe but not for you in Asia. In such cases, it is very helpful if you assist us in identifying the problem directly from your location. To help us, you can execute a few simple comma...

Resolving the ‘Request Not Executed Yet’ Error in API v1

One of our customers, who uses a PHP server with Nginx and PHP-FPM, encountered an issue when attempting to use a generic PHP API v1 code for [creating an affiliate](https://support.qualityunit.com/961744-Pap_Api_Affiliate#newaffiliate). When the add() function was called, the following error was thrown: ‘Request not executed yet’. How Was This Issue Resolved? Here’s what the customer reported: “The zend.ze1 setting was set to off, and everything worked correctly. To identify this, I had to e...

Troubleshooting Affiliate Import Issues in Post Affiliate Pro

Sometimes you may want to import affiliates into Post Affiliate Pro, but for some reason, the import does not work. What should you do? 1) Ensure you have the correct file format In the merchant panel, navigate to Tools > Import/Export > Export, check 'Affiliates', and click Export data. Below the table listing the export options, you will find a link labeled Exported files that will redirect you to the exported files screen. There, you can click the D button next to the exported file. ...

Template Error: Invalid Smarty syntax

Incorrect Widget Ensure your widget has a properly filled ID. Additionally, the CSS class name cannot be empty: Incorrect: {widget id=""} {widget id="" class=""} {widget id="firstname" class=""} Correct: {widget id="firstname"} or {widget id="firstname" class="signupFirstname"} Special Characters The error "Invalid Smarty syntax" may appear when editing templates. This typically occurs if you use special characters in your code. Often, this happens when you edit template text using a rich ...

The General affiliate link is not displayed

This can be caused by two main reasons: First one is your tracking settings - if you are using "Standard links (Redirect links)" OR "DirectLink style (no URL parameters)" linking method, then the general affiliate link would not work anyways, so the system turns it off automatically. Second reason can be your template code - if you have modified it, there can be a problem. Try to change to default theme and you will see if there is any change. If so, check the original code and replace the m...

Error when adding Google Analytics code to affiliate panel.

Post Affiliate Pro uses Smarty template engine (https://www.smarty.net/) so some text needs special care before it can be used. Namely { and } as Smarty uses them to parse the text. Unfortunately most JavaScript Code also uses curly brackets and can throw error when you simply place JavaScript into Smarty template. Fortunately this can be easily fixed by placing the code between {literal}{/literal} tags, like this: {literal} <script type="text/javascript"> var gaJsHost = (("https:" == d...

API Curl error: <url> malformed

Fatal error: Uncaught exception 'Gpf_Exception' with message 'Curl error: <url> malformed' This error is caused by not using full path in API. You should change your links in API from relative path to full. This should resolve the problem.

Referral ID can contain only [a-zA-Z0-9_-] characters. email given

When trying to signup as an affiliate, your customers can get this type of an error: Referral ID can contain only [a-zA-Z0-9_-] characters. something@something.com given This is caused by plugin "Username Referral IDs" which gets the value for Referral ID from the username, which is now set as the email address. The solution is to navigate to Configuration> Affiliate signup> Fiels and to turn on the option "do not force email usernames" near the username field. Or you can simply deact...

Error about Referral ID at affiliates signup page

If you can not signup affiliates because error appears and notice you about something concern Rererral ID, the problem is in your Plugins probably. Navigate to Plugins in your merchant panel and you can see few Plugins that are activated. You need to think about these plugins - one or more collide with another. E.g. you can not use "Referral ID length constraint" that checks length of refID and "Username Referral IDs" that clone refID with username. The userame will have the same length as re...

Your API file may not match your PAP installation

The error "Could not communicate order status change to PAP, Your API file may not match your PAP installation." is caused by different versions of your API file and the version of your PAP installation. This happens when you use API file on another server than your PAP server is. The error probably appeared after you have updated PAP application but forgot to update the API file on the other server. To solve the problem, copy the API file from the actual installation and overwrite the API file...

Widgets in Blue Aero theme are shrunk and one over another

Widgets in Blue Aero theme, in the right side bar can be resized. In some cases you can experience problems with it, because your cursor just jumped too quickly or in some special cases, the widgets get shrunk without knowledge of the user, after the application frozen. In the image below you can see the shrunk widgets one over each other, so it is messed and you can not use it. The solution is bit tricky, but very easy. First, navigate the cursor over the widgets, you should see interchanged...

Replicated site gives: Error loading user 'index.html.var'

If you are getting this red error: Error loading user 'index.html.var' instead of a replicated site, the problem is that the affiliate parameter is missing. This can happen e.g. in case when you use the "custom location" setting for the site replication and you use the same URL for your main site... So usually you access your site here: https://yoursite.com/ and you have also set this as the custom location for the site replication, so your affiliates has links looking like this: https://yoursit...

Transferring affiliates data from one domain to another in case of tracking the sale

To track the sales you have to do two steps - click tracking code has to be inserted in the landing pages of your banners and links and also the sales tracking code (in general integrated with the thank you page) has to be within the same domain as the landing pages to track the sales properly. But what if your landing page is not at the same domain as the "thank you page" containing the sales tracking code? You can transfer the affiliate information. NOTE: In case you do not use Standard Link...

Welcome message is not translated

The welcome message, that appears under the photo of affiliate manager in the affiliate panel, needs to be enclosed between and . So when editing the affiliate manager info (welcome message) in the merchant panel by clicking your merchant name > Change affiliate manager info visible in affiliate panel, then it is supposed to look like this: Hello and welcome to our affiliate program... If you changed the welcome message, ten you need to add it as a new translation into yo...

Features are not populated

When in the merchant panel you click the menu item called Features and the feature list is not populated, but you get a "Network connections are disabled" warning, then in the Your_PAP_installation/accounts/ directory locate the settings.php file, open it and change the line NETWORK=N to NETWORK=Y. Save the changes and restart the Post Affiliate Pro.

Some tier commissions are not generated. Why?

Let's say in a campaign we have the general commission settings the following way: 1st tier: 5% 2nd tier: 1% 3rd tier: 1% 4th tier: 1% and _in the same campaign_ let's have a commission group (CG1) where the following commission setting can be found: 1st tier: 10% Let's have the following affiliates: John > Peter > Jack > Samuel, while John referred Peter, Peter referred Jack, Jack referred Samuel. Now let's examine 2 cases when Samuel refers a sale, so in this case,...

Fatal error: Call to undefined function mysql_connect

If you see in your installation error: Fatal error: Call to undefined function mysql_connect It means, that in your php is not installed mysql extension, which is mandatory for Post Affiliate Pro. Often user see, that php files are working in web browser, but e.g. from cron or when executing script manually from commandline, it doesn't work. This is caused by fact, that webser could use another php or another php.ini is used. Resolution is to add support of mysql extension also to commandl...

Signup affiliate - Syntax error

If you experience the following error message after having a new member signed up: "Syntax error: [in text://5c7645bc889e310d1e477e0c69c33638 line 18]: unrecognized tag: behavior:url(#default#VML); (Smarty_Compiler.class.php, line 448)" then the problem is in the 'after signup' mail templates, more exactly, in the following ones: - Merchant - New User Signup - Affiliate - New User Signup Before Approval - Affiliate - New User Signup Approved Please consult this article (https://s...

PayPal charges Shipping on affiliate payments

This probably have been previously set up in PayPal. To change these settings in PayPal, go to Profile > Postage Calculations and click the Clear Settings button to remove the shipping charge.

Affiliate signup form does not work

This is the issue when there are all data filled out in your affiliate signup form, everything is correct and clicking the Signup button does nothing. There is no sign of error, but if you check it with Firebug, you will see an error there: uncaught exception: com.google.gwt.event.shared.UmbrellaException: One or more exceptions caught, see full set in UmbrellaException#getCauses The reason why you see this error is probably because of your recaptcha settings. Please check your recaptcha set...

Banners do not appear in affiliate panel

Banners does not appear in the affiliate panel in Promotion --> Baners & Links (like in the picture). To resolve this problem, go to your merchant panel. Navigate to Banners --> Banner Manager and find any HTML banner, click EDIT and under the DETAILS tab in the "Banner Parameters" section, at "Preview" select "Iframe" and set the "Iframe size" to either 'Own size' or 'Predefined size'.

papTrack is not defined

If on your website after inserting click integration code is generated javascript error "papTrack is not defined", you should review, if javascript library loaded from script /scripts/clickjs.php is not corrupted. How will I troubleshoot this problem e.g. on domain https://www.demo.qualityunit.com/pax4/ 1. I will check if script clickjs.php generates valid javascript file by entering url to my browser: https://www.demo.qualityunit.com/pax4/scripts/clickjs.php 2. If this is working, I wi...

I forgot username or/and password

If you forgot your username to the merchant or affiliate panel, you can retrieve it within the login page to both panels: https://www.yoursite.com/affiliate/merchants/ https://www.yoursite.com/affiliate/affiliates/login.php there, click the link I forgot password on the following site, please enter your email and captcha image details to the bottom field. Your username and password with further instructions would arrive to your mailbox after you click Request New Password button. The email co...

Banners does not appear in affiliate panel in Internet Explorer

Problem is that in banner code there are settings height and width with empty value (width="" height=""). There are two options how to override it: You can set image size for every banner in details > banners size - own size. Or you can go to Configuration > Banners & Links format > Image banner format and delete this part of code from template: width="{$width}" height="{$height}"

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