How to debug networking issues when Post Affiliate Pro is very slow or not loading (Cloud accounts)
In case your Post Affiliate Pro cloud account is slow or not loading at all, there can be more reasons which cause such issue.
We have servers in different places over the world and network configuration is very complex, so there can be a specific issue sometime. For example your account can work for us in Europe, but not for you in Asia.
In such case, it is very helpful, if you help us to identify the problem directly from your place.
To help us, you can make couple of simple calls in your...
How to turn off PHP notices
By default, PHP notices are turned off and are not displayed. Nevertheless, if you can see notices in your site, you can tell PHP to hide it.
To turn this off, you can add this code to you PHP file, somewhere at the beginning of your code, e.g. to index.php:
<?php error_reporting(E_ERROR | E_WARNING | E_PARSE);
This will tell PHP to only report errors, warnings and compile-time parse errors.
No captcha image visible when requesting new password for merchant or affiliate
If you forget a password to your merchant or affiliate login into Post Affiliate Pro, you can request new password. You will need to enter your email address (username) and write down the code written inside the captcha image.
However, if you do not see any captcha image, please check your PHP settings (/scripts/phpinfo.php) and GD support must be enabled.
Sometimes, FreeType library is required.
Please, read more here: http://php.net/manual/en/function.imagettftext.php
Widgets in Blue Aero theme are shrunk and one over another
Widgets in Blue Aero theme, in the right side bar can be resized. In some cases you can experience problems with it, because your cursor just jumped too quickly or in some special cases, the widgets get shrunk without knowledge of the user, after the application frozen. In the image below you can see the shrunk widgets one over each other, so it is messed and you can not use it. The solution is bit tricky, but very easy.
First, navigate the cursor over the widgets, you should see interchanged...
Some tier commissions are not generated. Why?
Let's say in a campaign we have the general commission settings the following way:
1st tier: 5%
2nd tier: 1%
3rd tier: 1%
4th tier: 1%
and _in the same campaign_ let's have a commission group (CG1) where the following commission setting can be found:
1st tier: 10%
Let's have the following affiliates: John > Peter > Jack > Samuel, while John referred Peter, Peter referred Jack, Jack referred Samuel.
Now let's examine 2 cases when Samuel refers a sale, so in this case,...
Fatal error: Call to undefined function mysql_connect
If you see in your installation error: Fatal error: Call to undefined function mysql_connect
It means, that in your php is not installed mysql extension, which is mandatory for Post Affiliate Pro.
Often user see, that php files are working in web browser, but e.g. from cron or when executing script manually from commandline, it doesn't work.
This is caused by fact, that webser could use another php or another php.ini is used.
Resolution is to add support of mysql extension also to commandl...
After the installation or upgrade, it may happen that this screen would appear and as a result, merchant and affiliates would not be able to enter their panels:
First, try to type your license into the field Set new license id and press Update license. If this solution would not help, you can ask QualityUnit support for the long form of the license - we require these information: license ID, version of installed Post Affiliate Pro 4 (such as 126.96.36.199) and the URL of your installation (such a...