My tickets
Submit ticket
Login
Common issues
Home
>
Post Affiliate Pro
>
Troubleshooting
>
Tracking
>
Common issues
No Requests Captured in Logs with S2S Tracking
In rare cases, when integrating with third-party networks and using [S2S postback](https://support.qualityunit.com/042290-S2S-tracking) to communicate information to your [Post Affiliate Pro](https://www.postaffiliatepro.com/) ([Network](https://www.postaffiliatenetwork.com/)), you may receive a 200 OK response, but the request will not appear in either the Tools → Event Logs or Tools → Sale Requests Log. The most likely cause is that the network you are connecting with includes the string "rob...
Most Common Sale/Action Tracking Error Messages
This article serves as a comprehensive list of possible messages that may appear when a commission is not saved. These messages can be observed while debugging via the Tools > Sale Requests Log screen or through Tools > Event Logs. General Messages "No affiliate recognized!" No affiliate was recognized during the saving of the commission. Possible reasons include: - The customer did not click an affiliate link. - The affiliate link was incorrect. - No click tracking code was present on...
Troubleshooting Sales Not Being Tracked
If Post Affiliate Pro is not tracking your sales, please first verify that you have inserted the sale tracking code into your "thank you" page. Ensure this code is placed somewhere between the <body> and </body> HTML tags. Specific Troubleshooting Steps For further details, consult the following resource: https://support.qualityunit.com/112875-Why-are-Commissions-Not-Being-Tracked-- My Sale Tracking Code Is Correct, but Sales Are Not Being Tracked You may have forgotten to insert...
Why are Commissions not Being Tracked?
If you have completed a transaction on your website but the commission was not tracked by Post Affiliate Pro (PAP) and it does not appear in the commissions report, there may be several reasons for this issue. Below are the most common causes and solutions to help you resolve the problem. 1. The software is not integrated with your website, shopping cart, or payment system. This means you have not inserted the integration code into your sale confirmation (thank you) page, the code is incorrect...
Troubleshooting DirectLink Tracking
Understanding and Troubleshooting DirectLink Tracking for Affiliates To understand why DirectLink tracking might not work, it is essential to first understand how DirectLink tracking actually functions. DirectLink tracking is designed for affiliates who have their own websites and allows these affiliates to use simple links—without any affiliate parameters—pointing directly to your website. For example, suppose you have an affiliate who owns a website, such as www.myaffiliatesite.com, where th...
Troubleshooting Incorrect Commission Values
If you are able to track the sale or lead commission, but the value appears incorrect, there may be several potential issues to consider. 1. Review Your Commission Settings The fixed cost setting means that this amount is subtracted from the original total cost before the commission is calculated. As a result, the final commission may differ from what you expect. 2. Plugin Influence The activation of the Top Level Affiliate Commission plugin (or any similar plugin) can also lead to confusion...
Make CloudFlare's Rocket Loader Ignore Your Tracking Scripts
If you are using Cloudflare, especially their Rocket Loader JavaScript loader, you may encounter issues with your Post Affiliate Pro click or sale tracking JavaScript codes. Fortunately, there is a way to ensure that your tracking scripts are not processed by Rocket Loader. According to [Cloudflare's support documentation](https://support.cloudflare.com/hc/en-us/articles/200169436-How-can-I-have-Rocket-Loader-ignore-my-script-s-in-Automatic-Mode-), it is sufficient to add the data-cfasync="fals...