Tracking

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How To Troubleshoot Tracking

Articles in this section explain how to debug tracking problems with your Post Affiliate Pro installation and help you identify potential issues. In the articles describing how to debug code, we will use the Firefox browser with the Firebug extension installed; however, the process is similar with any browser that offers developer tools. There are three types of tracking in Post Affiliate Pro: - Impression tracking – when a banner is displayed. Here is [how to debug it](https://support.quality...

PostAffTracker is Not Defined

If you encounter the JavaScript error "PostAffTracker is not defined" on your website, please ensure that the code has been loaded correctly. In most cases, this error occurs because your store modifies all JavaScript codes (e.g. for compression), which can result in the tracking code becoming malformed. Alternatively, a browser plugin may prevent the code from loading, causing the error. How to Troubleshoot This Problem (e.g., on the domain https://shop.yoursite.com/) 1. Visit https://shop.yo...

Transferring Affiliates Data From One Domain To Another In Case of Cross-Domain Sales Tracking

To track sales effectively, you need to complete two steps: the click tracking code must be inserted into the landing pages of your banners or links, and the sales tracking code (generally integrated into the Thank You page) must reside within the same domain as the landing pages to properly track sales. But what if your landing page is not on the same domain as the Thank You page containing the sales tracking code? The best approach is to transfer the tracking information (visitor ID). When t...

PayPal Orders Not Tracked on BlueHost Server

Seems like BlueHost servers use mod_security which is preventing PayPal IPN from reaching Post Affiliate Pro (Post Affiliate Network). Because of that the integration with PayPal simply does not work. To fix this, just contact your BlueHost support and ask them if there is a mod_security enabled and if so, ask them to exclude PayPal from it.

Unsupported Integrations

Here is a short list of shopping carts/payment gateways that we can't integrate with: - GoDaddy shopping cart - Webs service which offers a very simple shopping cart - VistaPrint - SentryLogin - Merchant Manager from Optimum Web Hosting - freewebstore There is no way to integrate these for sale tracking (checked 12.8.2017)

The Integration Check (Clicks and Sales)

The purpose of this article is to explain how to test if your tracking is working and it also serves as a crossroad to all the different articles explaining in detail how to debug problems with tracking. So it is meant as your starting point in case of any tracking related problems. First please read the following important knowledge: We need to take into account that if your installation is running with [cron job](https://support.qualityunit.com/888288-What-is-the-Cron-job-for) then it takes 2...

Troubleshooting Banner Impressions

Understanding how impressions are tracked is essential for effective banner campaign management. Impressions are recorded only for banners that include the impression tracker tag, which is a simple HTML <img> tag with the src attribute pointing to the /scripts/imp.php file in your Post Affiliate Pro installation. However, starting from version 5.4.24.3, there is an option to hash tracking script names. As a result, the script may not be named imp.php; instead, it could appear as a random ...

Click Tracking

Understanding the mechanisms behind click tracking is essential for effectively managing your affiliate program with Post Affiliate Pro. The platform supports [five distinct linking methods](https://support.qualityunit.com/077408-Tracking-settings), each offering a unique link style and behavior in how clicks are captured. This article explains each method in detail, helping you choose the most suitable one for your affiliate marketing strategy and providing guidance on troubleshooting. Overvie...

Sale Tracking

The topic of debugging sale/[action tracking](https://www.postaffiliatepro.com/features/commission-per-action/) requests is quite extensive, as there are many different integration approaches that may send tracking requests to the application in various ways. As a result, it is difficult to write a comprehensive and complete guide on how to debug every single option. If you have integrated PayPal buttons and these are not being tracked, please follow the [PayPal button debugging article](https:...

Quick Debugging with Sale Requests Log

Since [version 5.4.43.2](https://dev.postaffiliatepro.com/all/) of Post Affiliate Pro, we have added a useful new option, which you can find in your merchant panel under Tools → Sale Requests Log. The screenshot below provides an example of how this feature works and demonstrates its usefulness. How does it work? Every time a sale tracking code is executed using one of the following methods: - [HTML pixel](https://support.qualityunit.com/687297-Pixel-tracking-HTML-image) - [Direct call to sal...

PayPal Button integration

If you feel you have completed all the integration steps correctly and have also activated the PayPal IPN Handling plugin in your Post Affiliate Pro (Network), but still cannot see any commission in your PAP, then this article should help you. Required Knowledge Let's first explain how the PayPal integration generally works. The primary purpose of the PayPal integration is to retrieve the value of the PAPVisitorId cookie—which is assigned to the customer after they click an affiliate link—and ...

How to Force Processing of Tracking Requests

Please use this option ONLY if you are debugging your tracking issues and cannot wait for the request to be processed normally by a CRON job. If you are debugging tracking and do not wish to wait for tracking requests to be processed, you can follow this guide, as Post Affiliate Pro allows you to force processing. Before you begin, please check the type of your Post Affiliate Pro account/license (older customers may still have standalone licenses). Hosted (Cloud) Accounts Accounts hosted with...

Using Event Logs for Debugging Sales and Actions

When testing sale or lead tracking in Post Affiliate Pro (Network), it is most effective to view only the essential logs relevant to sale or lead tracking. Viewing Sale or Lead Logs in Version 5.x.x.x and Later In Post Affiliate Pro (Network) version 5.x.x.x and later, navigate to Tools > Event Logs. From the search in drop-down menu, select the Sale debug filter. This allows you to display only sale- or lead-related logs. Filtering Logs in Earlier Versions For earlier versions of Post Af...

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