How to debug networking issues when Post Affiliate Pro is very slow or not loading (Cloud accounts)

In case your Post Affiliate Pro cloud account is slow or not loading at all, there can be more reasons which cause such issue. 

We have servers in different places over the world and network configuration is very complex, so there can be a specific issue sometime. For example your account can work for us in Europe, but not for you in Asia. 
In such case, it is very helpful, if you help us to identify the problem directly from your place.

To help us, you can make couple of simple calls in your cmd (if you have windows OS) or in terminal (if you have linux or mac) and send us a result. You can send us a screenshot or copy a text from the result in a text file. 


Examples:

Note: don't forget to replace 'your_account' in calls with a real name of your Post Affiliate Pro account.

PING
First, you can make a ping to find out if there is a packet loss or not.

Open your cmd or terminal and enter such command: 

ping -c10 your_account.postaffiliatepro.com

Result:


TRACEROUTE
Next step would be check a traceroute. Traceroute is a network diagnostic tool for displaying the route (path) and measuring transit delays of packets across an Internet Protocol (IP) network.

Linux an Mac users:

Open your cmd or terminal and enter such command: 

traceroute your_account.postaffiliatepro.com

Windows users:

Open your cmd and enter such command: 

tracert your_account.postaffilaitepro.com


Result: 

 

You can send us results via email to support@postaffiliatepro.com or contact us via chat.