Frequently asked questions

My Account section

When you are using hosted account you can manage your account's billing information in the My Account section, located in the right up corner of your Merchant panel. ** ** **Before upgrade: ** * Upgrade your Trial account to paid one (#Upgrade) **After upgrade:** * View all your invoices (#Invoices) * Update your current Credit card or PayPal information (#payment_info) * Update your current billing information (#billing_info) * Stop your account (#stop_account) ...

SSL certificates - how to use secure connection?

To use a secure connection ( https:// ) you need an SSL certificate. In most cases the certificate has to be installed in your server so the secure connection can work. So in case you are using a self-hosted installation of Post Affiliate Pro (or Post Affiliate Network) you have to ask your server administrator (or hosting administrator) to install an SSL certificate for your server. For our hosted accounts we provide a wildcard certificate - *.postaffiliatepro.com. Every paid hosted acco...

Why and how we block accounts that are used for spamming

Sometimes it happens that you get an affiliate who won't hesitate and will start sending out spam emails which might contain links to your Post Affiliate Pro account. In such cases we are notified about it and as much as we don't like to do so we are forced to drastic measures and to suspend your entire Post Affiliate Pro account in order to protect our domain name and brand. Unfortunately we can't access your accounts directly in order to remove only those affiliates which are responsible for t...

How long are emails stored in Mail Outbox?

As you may know, Post Affiliate Pro is not a email client. On hosted accounts the emails are being stored in the Mail Outbox for 2 months, after two months from the sending date, are emails permanently terminated from the Post Affiliate Pro.

Can I have more tracking requests on my Post Affiliate Pro/Network?

If you need more requests than you have on your hosted Post Affiliate Pro/Network account, you have to upgrade your plan. For example if you have Basic license of Post Affiliate Pro (500,000 tracking requests per month) and you want more, you have to upgrade to Professional (1,000,000 tracking requests per month). What if I have the biggest version of Post Affiliate Pro/Network ? If you already have Post Affiliate Pro Ultimate or Post Affiliate Network Enterprise, then you can purch...

What payment options can I use to pay a hosted plan?

Our hosted plans can be paid only by using a credit card as the payments are recurring - the credit card has to be billed each month due to the monthly hosting fee. This is the only way.

What is consuming the bandwidth of my hosted account?

1. Banners – whatever banner which has any file on our servers (in your hosted solution) e.g. image/pdf/replicated site. In this case 1 impression uses as much bandwidth as the size of the particular file (image/pdf/replicated site) is. 2. Click, sale/lead, impression tracking – why? – because the integration code has to be loaded, which also has some size. However, this used to consume on average 4% of your bandwidth. Of course, if you have really large traffic, then it can consume a lot more ...

Why I cannot use site replication feature on my hosted account?

Yes, you can use Site Replication feature on our hosted accounts. The only problem is that you can not upload files directly for the replication. You have to use external URL for replication. How does it work You have to create your site replication files and upload it to some server, e.g. to your main site server (e.g. to relpic/ directory). Then, you can create Site Replication banner in your hosted account and in the section "Replicated site files" set the type to "Replicate external URL"...