Frequently asked questions

Quick navigation - Upgrading Trial account to a paid plan (#upgrade) - Account usage summary (#summary) - Viewing all invoices (#invoices) - Changing subscription plan (#plan) - Adding/removing addons (#addons) - Updating billing info (#billing_info) - Updating payment details (#payment_details) - Stopping Post Affiliate Pro account (#stop_account) - Resuming account billing (#resume_billing) You can manage your account's billing information in the My Account section, w...

To use a secure connection ( https:// ) you need an SSL certificate. In most cases the certificate has to be installed in your server so the secure connection can work. So in case you are using a self-hosted installation of Post Affiliate Pro (or Post Affiliate Network) you have to ask your server administrator (or hosting administrator) to install an SSL certificate for your server. For our hosted accounts we provide a wildcard certificate - *.postaffiliatepro.com. Every paid hosted acco...

Sometimes it happens that you get an affiliate who won't hesitate and will start sending out spam emails which might contain links to your Post Affiliate Pro account. In such cases we are notified about it and as much as we don't like to do so we are forced to drastic measures and to suspend your entire Post Affiliate Pro account in order to protect our domain name and brand. Unfortunately we can't access your accounts directly in order to remove only those affiliates which are responsible for t...

As you may know, Post Affiliate Pro is not a email client. On hosted accounts the emails are being stored in the Mail Outbox for 2 months, after two months from the sending date, are emails permanently terminated from the Post Affiliate Pro.

Tracking requests are all impressions (e.g. displays of banners), clicks, sales, or action tracks sent to Post Affiliate Pro and processed by our servers. Each Post Affiliate Pro/Network account has a predefined amount of free tracking requests that vary based on the selected plan. After reaching the maximum limit of free tracking requests, an unlimited amount of requests can still be tracked for an additional charge. The price of the additional tracking requests above the free limit also depend...

Our hosted plans can be paid only by using a credit card as the payments are recurring - the credit card has to be billed each month due to the monthly hosting fee. This is the only way.

1. Banners – whatever banner which has any file on our servers (in your hosted solution) e.g. image/pdf/replicated site. In this case 1 impression uses as much bandwidth as the size of the particular file (image/pdf/replicated site) is. 2. Click, sale/lead, impression tracking – why? – because the integration code has to be loaded, which also has some size. However, this used to consume on average 4% of your bandwidth. Of course, if you have really large traffic, then it can consume a lot more ...

Yes, you can use Site Replication feature on our hosted accounts. The only problem is that you can not upload files directly for the replication. You have to use external URL for replication. How does it work You have to create your site replication files and upload it to some server, e.g. to your main site server (e.g. to relpic/ directory). Then, you can create Site Replication banner in your hosted account and in the section "Replicated site files" set the type to "Replicate external URL"...