Customer context: The customer is asking about the communication options available between merchants and affiliates on the affiliate tracking platform.
Customer question: Can merchants and affiliates send messages to each other?
Solution: Yes, in Post Affiliate Pro, affiliate program owners (merchants) and affiliates can communicate with each other via email. Merchants can send emails directly from the panel to affiliates, including in bulk.
In Post Affiliate Network, the affiliate program owner can email both affiliates and merchants. By default, merchants cannot email affiliates, but the network owner can grant this permission.
Affiliates can always contact the affiliate program owner using the built-in "Contact Us" form in their panel.
Other types of direct communication are not supported by default, but integration with tools like LiveAgent can enable features such as live chat within the panel.