If your Post Affiliate Pro cloud account is slow or not loading at all, there may be several reasons for this issue.
We have servers located in various regions around the world, and our network configuration is quite complex. As a result, specific issues can occur. For example, your account might work for us in Europe but not for you in Asia.
In such cases, it is very helpful if you assist us in identifying the problem directly from your location.
To help us, you can execute a few simple commands in your command prompt (if you use Windows) or in your terminal (if you use Linux or Mac), and then send us the results. You can send us a screenshot or copy the output into a text file.
Note: Don't forget to replace 'your_account' in the commands with the actual name of your Post Affiliate Pro account.
PING
First, you can use the ping command to determine if there is any packet loss.
Linux and Mac users:
Open your terminal and enter the following command:
ping -c10 YOUR_ACCOUNT.postaffiliatepro.com
Windows users:
Open your Command Prompt and enter this command:
ping -n 10 YOUR_ACCOUNT.postaffiliatepro.com
Result:
TRACEROUTE
The next step is to perform a traceroute. Traceroute is a network diagnostic tool used to display the route (path) and measure transit delays of packets across an Internet Protocol (IP) network.
Linux and Mac users:
Open your terminal and enter the following command:
traceroute your_account.postaffiliatepro.com
Windows users:
Open your Command Prompt and enter the following command:
tracert your_account.postaffiliatepro.com
Result:
You can send us the results via email at support@postaffiliatepro.com or contact us via chat.