How to Revert Accidentally Marked Commissions as Paid
If you have accidentally marked commissions as paid in your affiliate system, you can easily revert this action and correct your payout records. This article explains the process for unmarking commissions as paid and managing your payout history.
When You Might Need This
You may need to revert commission payments if:
- You marked commissions as paid without applying the correct date filter
- You issued an invoice for commissions that should not have been included
- Your payout history shows a larger paid amount than was actually paid out
- You need to correct an erroneous payout record
Step-by-Step Instructions
Step 1: Access the Payouts by Affiliates Section
Navigate to Invoices > Payouts by Affiliates in your affiliate management system.
Step 2: Locate the Incorrect Invoice
Find the invoice that contains the commissions you wish to revert. Look for the invoice that was incorrectly issued with the commissions you want to unmark as paid.
Step 3: Open the Associated Commissions
Click on the 'Open in Commission' action button next to the invoice you wish to correct. This will open the commission records that are associated with that invoice.
Step 4: Change Commission Status to Unpaid
Change the status of the commissions included in that invoice from Paid to Unpaid. This marks them as pending payment again.
Step 5: Delete the Invoice
Once the commission status has been updated to unpaid, you will be able to delete the invoice. Remove the incorrectly issued invoice from your records.
Step 6: Issue a New Payment
After deleting the incorrect invoice, you can issue a new payment with the correct commission amounts and dates.
Important Notes
Commissions must be marked as unpaid before you can delete an associated invoice.
Reverting commissions to unpaid status will update your payout history and align your Commission reports with your "To Pay" amounts.
Always verify the correct date range and commission amounts before marking commissions as paid.
Use date filters when marking commissions as paid to avoid accidentally including unintended commissions.
Preventing Future Issues
To avoid accidentally marking the wrong commissions as paid:
- Always apply the appropriate date filter before marking commissions as paid
- Review the commission list carefully before confirming the payment action
- Verify that the payout amount matches your expected payment before issuing an invoice