This article clarifies the actual availability of Post Affiliate Pro human support team across different contact channels and days of the week. While critical issues are handled around the clock, live chat with a human agent and email/ticket support follow specific schedules.
Support Hours
| Channel | Mon–Fri | Weekends |
|---|---|---|
| AI Assistant (in your account) | 24/7 | 24/7 |
| Chatbot support (KB & Website) | 24/7 | 24/7 |
| Live chat with a human agent | 8:00 AM – 11:00 PM CET | Reduced hours |
| Email & ticket support | 8:00 AM – 11:00 PM CET | 8:00 AM – 11:00 PM CET |
| Critical issues & outages | 24/7 | 24/7 |
Key Details
- Live chat connects you with a real human agent Monday through Friday, 8:00 AM to 11:00 PM Central European Time (CET).
- On weekends, live chat coverage is reduced — response times may be longer or chat may be handled with limited staffing.
- Email and ticket support operates during the same core hours (8:00 AM – 11:00 PM CET) on both weekdays and weekends.
- For critical issues or outages, the support team is reachable 24/7 via chat, regardless of the day (our chatbot have access to get our human agents available 24/7).
Recommendations
- For the fastest live response, contact support via chat on weekdays within CET business hours directly from your Post Affiliate Pro account.
- For non-urgent questions, submitting a ticket or email ensures a response during the next available support window.
- If you are experiencing a service outage or critical incident, you can reach the team via chat at any time, any day.